Senior Desktop Support Analyst

Larbey Evans; Greater London; On-site; GBP 60,000 - 71,000; Full time

Job summary

A top-tier global law firm is seeking a passionate Senior Desktop Analyst for their London office on an initial 12-month fixed-term contract. You will ensure a 5-star user experience, support IT projects, mentor staff, and enhance desktop services while enjoying competitive benefits.

Benefits

Highly competitive employee benefits

Wellbeing fund

Gym membership contribution

Holiday buy/sell options

Qualifications

• 5+ years’ experience in an enterprise organisation working with Cloud Service Providers (e.g. M365 / Azure)
• Ability to be the technical lead on complex global projects.
• Experience in migrations from Configuration Manager (SCCM) to Intune / Modern Management.

Responsibilities

• Respond and take ownership of technical support requests.
• Drive a culture of proactive user focus.
• Design and maintain the firm’s desktop environment.

Skills

Technical Support

User Experience Focus

Mentoring

Job description

This range is provided by Larbey Evans. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Larbey Evans

Top-tier global law firm are seeking an enthusiastic and passionate Senior Desktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract.

• Salary to £71,000
• Highly competitive employee benefits to include wellbeing fund, gym membership contribution, holiday buy / sell etc.!
• Liverpool Street station location

In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies.

Senior Desktop Analyst Key Responsibilities:

• Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users
• Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases
• Drive a culture of proactive user focus through building authentic relationships at every user interaction
• Mentor other global team members, junior staff, including IT Service Desk and Digital User Experience Analysts
• Design and maintain the firm’s desktop environment and related technologies
• Monitor the effectiveness of support processes and suggest improvements as needed

Senior Desktop Analyst Skills & Requirements:

• 5+ years’ experience in an enterprise organisation working with Cloud Service Providers (e.g. M365 / Azure)
• Ability to be the technical lead / SME on complex global projects
• Experience in migrations from Configuration Manager (SCCM) to Intune / Modern Management

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal, Administrative, and Customer Service

• Industries

  Legal Services, IT Services and IT Consulting, and Administrative and Support Services

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