Technical Support Analyst

King & Spalding; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Technical Support Analyst to join their dynamic IT team in London. In this role, you will provide essential technical support to internal customers, ensuring seamless operation of software and hardware. You will be responsible for troubleshooting issues, assisting with audio-visual events, and delivering onboarding training to new employees. This position offers an opportunity to work in a fast-paced environment while contributing to the firm’s commitment to excellence and innovation in legal services. If you are customer-oriented and possess strong troubleshooting skills, this role is perfect for you.

Benefits

Private medical insurance

Life assurance (4x salary)

Critical illness insurance (2x salary)

Income protection insurance

7% pension contribution

Gym membership allowance

Employee Assistance Programme

Season ticket loan

Cycle to work scheme

25 days annual holiday

Qualifications

• Strong understanding of Microsoft Office Suite and Windows 10/11.
• Experience supporting online meetings and webinars.

Responsibilities

• Provide technical assistance on software and hardware issues.
• Assist with AV events and meeting room support.

Skills

Microsoft Office 365 Suite

Windows 10/11

Document Management Systems

Audio-Visual Support

Troubleshooting

Customer Service

ITIL Service Management

Communication Skills

Education

Degree in Technology

Professional Accreditations

Tools

Zscaler VPN

AV Equipment

Job description

Technical Support Analyst page is loaded

Technical Support Analyst

Apply locations London, United Kingdom time type Full time posted on Posted 3 Days Ago job requisition id R54

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape.

We are currently seeking a Technical Support Analyst to join our Information Technology team based in London. The Technical Support Analyst is responsible for providing support to the Firm’s internal customers in London and other European offices.

KEY RESPONSIBILITIES:

1. Provide technical assistance on the Firm’s software including, but not limited to, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software, the Windows operating system, basic hardware including, but not limited to, iOS devices, printers, laptops and network troubleshooting and remote connectivity troubleshooting including Zscaler VPN.

2. Assist with external AV events organized by the Firm and meeting room support.

3. Provide Technology Onboarding training for new employees in our European offices.

4. Provide solutions to customer problems of complex nature to ensure customer satisfaction.

5. Prioritize, research, resolve, and respond to requests in accordance with current standards.

6. Communicate with and provide assistance to team members concerning work related matters as needed.

7. Responsible for timely awareness of and impact on relevant support issues on a firm wide basis.

8. Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to help-desk customers.

9. Utilize all available technical resources and current support policies in order to provide accurate solutions to customers.

QUALIFICATIONS:

1. Strong understanding of current Microsoft Office Suite and Windows 10/11, MOS certifications preferred. Familiarity with Document Management Systems and a solid understanding of desktop and laptop computer hardware and troubleshooting.

2. Good understanding of audio-visual environments and experience of supporting online meetings and webinars.

3. A degree in technology or equivalent professional accreditations is ideal.

4. Working knowledge of ITIL Service Management is preferred.

5. Experience supporting a user population greater than 50 people and working alongside other teams (for example, as part of the new hire process with Facilities).

6. Goal-oriented, proactive, and willing to take ownership of customer requests.

7. Customer service oriented.

8. Ability to work unsupervised and be highly organized.

9. Multi-tasker who works well under pressure, while ensuring attention to detail, and continuing to project a positive attitude with customers.

10. Team-oriented and interested in sharing knowledge and helping to develop team members.

11. Strong troubleshooting skills.

12. Clear verbal and written communication skills.

13. Strong work ethic.

The Firm offers a generous total compensation package with annual bonus in recognition of individual merit-based performance. Eligible employees may participate in King & Spalding’s comprehensive benefit program, including private medical insurance with Bupa, life assurance (4x salary), critical illness insurance (2x salary) and income protection insurance, 7% firm pension contribution, gym membership/wellness allowance contribution, Employee Assistance Programme, season ticket loan, cycle to work scheme and 25 days annual holiday.

King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law.

We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.

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About Us

King & Spalding advances leading companies’ complex legal and business interests in more than 160 countries. Collaborating across an integrated platform of transactional, litigation and regulatory talent in 24 offices globally, we work to understand and achieve our clients’ business objectives.

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