Technical Support Advisor - Engineering

CV Screen Ltd; Manchester; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Full product training

Occasional extra hours compensated

Job summary

CV Screen Ltd. is recruiting a Technical Support Advisor for a premium British manufacturer of decorative interior products. Based at the Manchester head office, the role offers a salary up to £30,000 and is ideal for an engineer who enjoys solving problems and helping customers.

You will provide first-class support on tinting equipment, with full training on products and systems from day one, and join a friendly engineering and customer service team.

Qualifications

• Experience providing technical customer support, ideally within Engineering.
• Customer service experience within engineering or a prestige product environment.
• Basic IT skills, including confident use of Microsoft Office and Outlook.

Responsibilities

• Provide telephone and ticket-based support for tinting machine issues, from mechanical breakdowns to software faults.
• Pick up calls promptly and resolve queries within agreed service levels, prioritising full breakdowns.
• Uphold excellent customer service standards in every interaction.
• Work closely with colleagues across the business to meet shared goals.
• Support wider projects and tasks as needed.

Skills

Technical support

Customer service

Engineering environment

Problem solving

Tools

Microsoft Office

Outlook

Job description

Technical Support Advisor - Engineering
Manchester
Salary to £30,000

CV Screen is delighted to be recruiting a Technical Support Advisor on behalf of a premium British manufacturer of decorative interior products, known for its heritage, quality and outstanding customer service. Based at the company’s Manchester head office, this office-based role offers a salary of up to £30,000 and is a fantastic opportunity for an engineer who enjoys solving problems and helping customers. You will join a friendly, growing engineering and customer service team, providing first-class support on colour tinting equipment, with full training on products and systems from day one.

Duties & Responsibilities

• Provide telephone and ticket-based support for tinting machine issues, from mechanical breakdowns to software faults
• Pick up calls promptly and resolve queries within agreed service levels, prioritising full breakdowns
• Uphold excellent customer service standards in every interaction
• Work closely with colleagues across the business to meet shared goals
• Support wider projects and tasks as needed

What Experience is Required

• Experience providing technical customer support, ideally within Engineering.
• Customer service experience within engineering or a prestige product environment
• Basic IT skills, including confident use of Microsoft Office and Outlook

Salary & Benefits

Salary up to £30,000, plus full product and systems training, a Monday to Friday week on rotating 8.30am–5.00pm and 9.00am–5.30pm hours, and paid recompense for any occasional extra hours.

Location

Office based in east Manchester, within easy reach of Stockport, Ashton-under-Lyne, Droylsden, Denton, Salford, Oldham and Stalybridge.

Alternate Job Titles

• Technical Support Engineer
• Customer Service Engineer
• Helpdesk Engineer
• Service Support Technician