Technical Support Advisor

Morgan McKinley; Hook; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

24 days holiday

Pension

Life assurance

Critical illness cover

Private medical care

Employee assistance service

Free parking

Paid overtime

Job summary

Morgan McKinley is seeking a Technical Support Advisor for their Hook, UK offices. The role involves providing remote technical assistance to customers and field engineers, diagnosing issues with web-based monitoring tools, and delivering solutions.

Training is provided to support career progression. The position requires shift work (4 days on, 4 days off) with a starting salary of £27k and a comprehensive benefits package.

Qualifications

• No previous technical experience required; customer service skills needed.
• Open to college leavers and graduates.
• Willing to work 24/7 shift pattern.

Responsibilities

• Provide remote technical support to customers and field engineers.
• Diagnose and resolve technical issues using web-based monitoring and diagnostic tools.

Skills

Customer service

Problem solving

Education

Engineering qualifications (ideal)

Job description

Are you looking to start a career in Technical Support with full training and excellent career progression?

We are recruiting for a Technical Support Advisor to join a successful and growing Engineering company with modern offices in Hook. No previous technical experience is required - if you have excellent customer service skills, enjoy solving problems and are keen to learn, we'd love to hear from you.

We will consider applicants with any kind of customer service experience including retail, hospitality and call centre. College leavers and newly qualified graduates looking to start their career are also encouraged to apply. Qualifications in any Engineering discipline would be ideal but are not essential.

This is an excellent opportunity for someone looking to move into a technical support role with a company that invests in its people and offers full training and clear career development.

As a Technical Support Advisor, you'll provide remote technical support to customers and field engineers, helping to diagnose and resolve technical issues using advanced web-based monitoring and diagnostic tools.

The role will involve shift work as customers require support 24 hours a day, 7 days a week. Shifts will rotate, 7am - 5.30pm, 10.30am - 9pm and 8.30pm - 7.30am, working 4 days on, 4 days off.

On top of a competitive starting salary of £27k, the company offers excellent benefits including 24 days holiday, pension, life assurance, critical illness cover, private medical care, employee assistance service, free parking and paid (voluntary) overtime.

If this is of interest to you please apply now - we are looking for applicants ASAP!