Technical Support Advisor — Customer Care Specialist

ASSA ABLOY Global Solutions; Willenhall; On-site; GBP 21,000 - 28,000; Full time

Job summary

ASSA ABLOY Global Solutions in Willenhall is seeking a Customer Service Advisor - Technical Support to join our team. You will provide technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders.

You will work with cross-functional teams to resolve enquiries and support continuous improvement in a fast-paced, team-oriented environment. This role emphasizes building product knowledge, resolving issues, handling inbound calls, and

Qualifications

• Experience in a technical support, customer service, or advisory role.
• Ability to work under pressure, manage priorities, and meet deadlines.
• Strong problem-solving skills to investigate and resolve queries.

Responsibilities

• Provide technical guidance and customer support on products.
• Handle technical queries and assist Customer Services Manager with daily tasks.
• Investigate and resolve issues with internal teams.
• Handle inbound calls and occasionally accompany on-site visits with the Quality team.
• Build product knowledge to troubleshoot effectively.

Skills

Technical support experience

Customer service

Stressor handling

Problem solving

Teamwork & communication

Job description

ASSA ABLOY Global Solutions in Willenhall is seeking a Customer Service Advisor - Technical Support to join our team. You will provide technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders.

You will work with cross-functional teams to resolve enquiries and support continuous improvement in a fast-paced, team-oriented environment. This role emphasizes building product knowledge, resolving issues, handling inbound calls, and