Technical Service & Training Manager

ASSA ABLOY Group; Chapeltown; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Learning & development opportunities

Salary and benefits package

Company pension scheme

Car allowance

Job summary

ASSA ABLOY Entrance Systems is seeking an experienced Technical Service & Training Manager to lead field engineering capability across the UK. You will diagnose complex faults, coach engineers and subcontractors, and deliver structured technical training while driving safety and quality standards.

The role requires extensive travel across the UK, occasional visits to Ireland and European travel to Sweden for product training.

Qualifications

• Hands-on technical experience within the doors industry, with the ability to diagnose and resolve complex faults.
• Background in field service, engineering or similar technical environment with diagnostic skills.
• Experience sharing knowledge through coaching, training or hands-on support.
• Understanding of health and safety requirements, technical standards and compliance in field engineering.
• Strong communication and relationship-building, and ability to challenge others and maintain standards when required.

Responsibilities

• Provide hands-on technical support to engineers and subcontractors on-site and remotely.
• Diagnose and resolve complex faults, and identify recurring issues for improvement.
• Deliver structured technical training and coaching across product range and launches.
• Support onboarding and training interventions with Service Operations and Installation Project Managers.
• Conduct on-site competency assessments and audits to uphold safety and quality standards.

Skills

Hands-on technical experience

Field service background

Coaching / training experience

Health and safety knowledge

Strong communication

Job description

Are you an experienced technical professional from the doors or entrance systems industry with strong troubleshooting skills and a passion for sharing your expertise with others? Join ASSA ABLOY Entrance Systems and play a key role in strengthening technical capability, engineering standards and service performance across the UK. Please note that this role requires extensive travel across the UK, occasional travel to Ireland and some European travel, primarily to Sweden, particularly in connection with new product training.

What you would do as our Technical Service & Training Manager

Working closely with our Service and Operations teams, you will act as a technical expert for complex field issues while supporting the ongoing development and performance of engineers and subcontractors. This is a hands‑on, field‑based role combining complex technical troubleshooting with engineer coaching, training and capability development. You’ll work closely with engineers, subcontractors and operational teams, personally diagnosing and resolving challenging technical issues while helping to improve technical knowledge and standardise best practices across the business.

• Providing hands‑on technical support to engineers, managers and subcontractors, personally diagnosing and resolving complex faults, repairs and product‑related issues both on‑site and remotely.
• Acting as a point of technical expertise in the field, identifying recurring issues, supporting improvements to first‑time fix performance and working with engineering and product teams to improve product and service performance.
• Delivering structured technical training, hands‑on demonstrations, refresher sessions and targeted coaching across our product range and relevant competitor equipment, while supporting new product launches and technical readiness.
• Working alongside Service Operations Managers and Installation Project Managers to support engineer and subcontractor onboarding, identify technical skill gaps and develop appropriate coaching and training interventions.
• Conducting on‑site competency assessments, technical evaluations and audits, while working with operational leaders, HR and QHSE to support consistent technical, safety and quality standards across the business.

The Skills And Experience You Need

We are looking for someone who:

• Has strong hands‑on technical experience within the doors industry, ideally including entrance systems products, with the ability to independently diagnose and resolve complex technical faults in the field.
• Has a background in field service, engineering or a similar technical environment, with excellent diagnostic, troubleshooting and problem‑solving capabilities.
• Has experience sharing technical knowledge with others through coaching, training or hands‑on support and is comfortable helping engineers develop their capabilities and improve performance.
• Has a solid understanding of relevant health and safety requirements, technical standards and compliance within a field engineering environment.
• Is open, engaging and confident, with strong communication skills and the ability to build effective relationships while also being comfortable challenging others, making decisions and maintaining technical standards when required.

Experience that would be beneficial but not essential

• Experience with ASSA ABLOY Entrance Systems products or similar competitor equipment.
• Experience conducting technical competency assessments or field audits.
• Training or instructional qualifications, such as Train the Trainer or PTLLS.
• Experience supporting new product introductions and delivering associated technical training.

What We Offer

• Learning and career development opportunities, whether it’s technical training, professional development or enhancing your existing skills.
• A competitive salary and benefits package.
• Company pension scheme.
• Company car or car allowance.
• The opportunity to play a key role in strengthening technical capability and engineering standards across a national service organization.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.