Network Technician

Exponential-e; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

On-site cafe and facilities

Birthday leave

Charity leave

Health cover

Job summary

Exponential-e, a leading British-owned tech company, is seeking a dedicated first line support specialist to join our service desk in Greater London. You will handle customer inquiries via our ticketing system, monitor networks, and drive fault resolution to meet SLAs.

With a focus on clear communication and teamwork, you will work under pressure to maintain service quality, supported by extensive training and a comprehensive benefits package.

Qualifications

• Experience of working within a customer focused role.
• Knowledge of CompTIA Networking, JNCIA or CCNA certification.
• Excellent verbal and written communication skills with a professional phone manner
• Flexible approach with the ability to work effectively under pressure.

Responsibilities

• First line support handling customer enquiries and support issues using our ticketing system
• Proactive network monitoring of alarms and traps for our customers via our monitoring tools
• Troubleshooting circuit faults and working with carriers to achieve fault resolution
• Driving fault resolution to ensure SLA’s are not breached
• Ensure issues are handled effectively by following our SLA Guidelines

Skills

Customer service

CompTIA Networking

JNCIA

CCNA

Communication

Job description

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off

Your new role:

• First line support handling customer enquiries and support issues using our ticketing system


• Proactive network monitoring of alarms and traps for our customers via our monitoring tools


• Troubleshooting circuit faults and working with carriers to achieve fault resolution


• Driving fault resolution to ensure SLA’s are not breached


• Ensure issues are handled effectively by following our SLA Guidelines

What you’ll need to succeed:

• Experience of working within a customer focused role.


• Knowledge of CompTIA Networking, JNCIA or CCNA certification.


• Excellent verbal and written communication skills with a professional phone manner


• Flexible approach with the ability to work effectively under pressure.

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level


• Vibrant company culture with a wide range of events and social activities throughout the year


• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club


• Dedicated Learning and Development team and access to a range of training, courses and certification support


• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave