Network Support Engineer (Shift Role) - Systems Integrator

Hamilton Barnes Associates Limited; York and North Yorkshire; On-site; GBP 27,500 - 30,000; Full time

Benefits offered by this job

Certifications and training fully –支持

Strong progression opportunities in ‑‑

Exposure to enterprise network environ

Structured shift pattern with extended

Job summary

Hamilton Barnes Associates Limited seeks a graduate or early-career engineer to join our network-focused technical support team. You will gain hands-on experience with Cisco networking and Fortinet security technologies within a structured shift pattern that supports work-life balance and ongoing technical development.

A proactive attitude and willingness to learn are valued as you build a long-term career in routing, switching and network security, with structured training, certifications, and

Qualifications

• BSc in Computer Networks, Cyber Security, or related field or CCNA certification.
• Early-career or graduate-level candidates preferred.
• Not suitable for current students.
• Strong interest in network engineering over cloud-focused roles.
• Committed to a long-term networking career.
• Good understanding of networking fundamentals.
• Strong communication skills to explain technical issues clearly.

Responsibilities

• Provide technical support across enterprise network environments.
• Monitor, troubleshoot, and resolve network incidents.
• Work across routing, switching, and firewall technologies.
• Escalate complex issues to senior engineers when required.
• Maintain accurate ticket updates and technical documentation.
• Work as part of a shift-based team to ensure continuous support coverage.
• Continuously develop technical knowledge and skills.

Skills

Networking fundamentals

Communication skills

Curiosity/learning

Ownership mindset

Education

BSc in Computer Networks or Cyber Security

CCNA certification

Tools

Cisco technologies

Fortinet FortiGate

Job description

Are you looking for an exciting new opportunity? Join a managed service provider with over 2 decades of experience delivering innovative IT, cloud, networking, cybersecurity, and communications solutions. Trusted by organisations across the UK, the company combines technical expertise with customer-focused services to help businesses modernise, secure, and optimise their technology environments.

This is an excellent opportunity for a graduate or early-career engineer to join a network-focused technical support team, supporting enterprise networking environments rather than general IT.

The successful candidate will gain hands‑on experience with Cisco networking and Fortinet security technologies while working within a structured shift pattern that provides a strong work‑life balance and ongoing technical development.

The organisation is looking for someone with a genuine passion for networking and a strong desire to build a long‑term career in routing, switching, and network security. A proactive attitude, curiosity, and willingness to learn are highly valued, with structured training, certifications, and clear career progression available for those looking to continuously develop their technical expertise.

Responsibilities

• Provide technical support across enterprise network environments.
• Monitor, troubleshoot, and resolve network incidents.
• Work across routing, switching, and firewall technologies.
• Escalate complex issues to senior engineers when required.
• Maintain accurate ticket updates and technical documentation.
• Work as part of a shift-based team to ensure continuous support coverage.
• Continuously develop technical knowledge and skills.

Technical Environment

• Cisco networking (routing and switching).
• Fortinet / FortiGate firewalls.
• Enterprise network environments.

Skills / Must Have

• BSc in Computer Networks, Cyber Security, or a related field, or CCNA certification.
• Early-career or graduate-level candidates preferred.
• Not suitable for current students.
• Strong interest in network engineering rather than cloud-focused roles.
• Committed to building a long-term career in networking.
• Good understanding of networking fundamentals.
• Strong communication skills with the ability to explain technical issues clearly.
• Demonstrated enthusiasm for learning and self-development.
• Positive attitude with a willingness to take ownership.
• Must demonstrate progression, curiosity, and a strong drive to develop, rather than remaining stagnant in the same role.
• Able to clearly articulate interest and motivation during the interview process.

Working Pattern

• Harrogate-based (2 days per week onsite)
• Shift rotation:
  • 2 days (7am – 7pm)
  • 2 nights (7pm – 7am)
  • 4 days off

Benefits

• Certifications and training fully supported.
• Strong progression opportunities within networking.
• Exposure to enterprise network environments.
• Structured shift pattern with extended time off.

Salary

• £27,500, increasing to £30,000 upon successful completion of probation.
• 20% shift allowance.