Technical Supervisor

JLL; City Of London; On-site; GBP 52,000 - 76,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Central London is seeking an experienced Technical Supervisor to lead the on-site facilities maintenance and engineering team. You will supervise the site-based engineers, provide hands-on technical guidance, and ensure compliance with safety standards and contractual SLAs.

The role requires strong leadership in a high-end commercial environment, expertise in MEP systems, CAFM usage for workflows, and a proactive approach to continuous improvement.

Qualifications

• 5–10 years in a facilities maintenance supervision role.
• Strong technical background in MEP systems.
• Experience using CAFM systems for work orders and reporting.
• City & Guilds / HNC/HND in building services is desirable.
• Proven team leadership and safety-focused approach.

Responsibilities

• Supervise, coordinate, and lead the site-based engineering team to deliver maintenance and repair services per the contract.
• Provide hands-on technical guidance and mentorship to the engineering team.
• Maintain staffing levels and arrange shift coverage, including out-of-hours emergencies.
• Champion a Safety First culture and deliver toolbox talks and safety awareness programs.

Skills

Team leadership

Safety culture

CAFM knowledge

MEP knowledge

Troubleshooting

Education

City & Guilds / HNC/HND in building services

Tools

CAFM system

Building services software

Job description

Job Title: Technical Supervisor (Facilities & Maintenance)

JLL is seeking an experienced Technical Supervisor to lead the on-site facilities maintenance and engineering team at a prestigious Central London site. This role is pivotal in delivering a best-in-class maintenance service and ensuring the building's infrastructure is safe, efficient, and resilient.

Team Leadership & Management

• Supervise, coordinate, and lead the site-based engineering team to deliver all maintenance and repair services per the contract.


• Provide hands-on technical guidance and mentorship to the engineering team to foster skill development.


• Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours emergency support.


• Champion a "Safety First" culture, ensuring strict adherence to all JLL Cardinal Rules of Safety during maintenance activities.


• Deliver monthly toolbox talks and safety awareness programs focused on the specific risks of engineering and maintenance work.

Facilities & Maintenance Management

• Oversee the planned preventative maintenance (PPM) schedule and all reactive maintenance activities to ensure maximum operational uptime.


• Manage all Mechanical, Electrical, Plumbing (MEP) systems and building fabric, ensuring they are maintained to the highest standards and in compliance with statutory regulations.


• Utilize the CAFM system to manage workflows, track asset performance, and ensure adherence to all maintenance SLAs and KPIs.


• Drive a culture of continuous improvement, recommending enhancements to maintenance strategies, asset lifecycle, and building systems efficiency.

Compliance & Risk Management

• Conduct regular health and safety inspections of all engineering work and perform routine audits of statutory logbooks.


• Manage all critical incident reporting and near-miss documentation related to facilities operations, leading after-action reviews to prevent recurrence.


• Carry out site supervisory visits to ensure the quality of both in-house and subcontractor work meets the required standards.


• Review all Risk Assessment and Method Statement (RAMS) and permits to work for maintenance tasks.

Client & Stakeholder Relations

• Act as the primary technical point of contact for the client and site teams on all facilities maintenance and engineering matters.


• Attend and professionally deliver weekly operations meetings, reporting on maintenance performance and challenges.


• Take ownership of client needs related to the building's environment and maintain clear, proactive communication.

Performance & Reporting

• Prepare and present monthly engineering reports, detailing PPM completion rates, reactive works, budget tracking, and asset performance.


• Ensure all maintenance delivery meets and exceeds contractual SLA and KPI requirements.


• Escalate critical equipment failures immediately to the Technical Manager with clear recommendations for resolution.

Vendor & Supply Chain Management

• Manage specialist maintenance subcontractors, ensuring their site visits are properly coordinated and approved.


• Review all technical quotes for remedial works or projects before submission for approval.


• Source quotes and organize minor works and repairs in line with delegated authority.


• Manage the critical spares inventory, including maintaining stock registers and conducting monthly audits.

Experience & Qualifications

• Essential Experience: 5-10 years in a facilities maintenance supervision role, preferably within a corporate or high-end commercial environment.


• Technical Background: Strong, hands-on technical background in MEP systems (Mechanical, Electrical, Plumbing).


• Team Management: Demonstrable experience managing an in-house team of multi-skilled engineers.


• Systems: Proficient in using Computer-Aided Facilities Management (CAFM) systems for work order management and reporting.


• Qualifications: Relevant technical qualifications (e.g., City & Guilds, HNC/HND in a building services discipline) are highly desirable