Shift Leader

JLL; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

JLL Workplace Management in London seeks a Shift Leader to manage the on-site engineering and fabric services team at Kensington Olympia. You will ensure 100% uptime of critical facilities, deliver PPM and reactive tasks, and supervise subcontractors to maintain high standards.

Reporting to Technical Services & Fabric Supervisor, you will coach staff, conduct appraisals, manage health and safety, and align with client requirements while driving continuous improvement across site operations.

Qualifications

• Approved apprenticeship or relevant Building Services experience.
• Strong communication skills with staff and customers.
• Formal qualification in electrical engineering.
• Experience using Building Management Systems (BMS).
• Strong numeracy and literacy.

Responsibilities

• Lead the site-based engineering team and manage HR tasks.
• Ensure 100% uptime of facility operations and MEP/Fabric assets.
• Oversee safety, compliance and safe systems of work.
• Coordinate with subcontractors and client teams.
• Maintain high housekeeping and asset documentation.

Skills

Approved apprenticeship

Electrical engineering

Communication skills

Team leadership

Windows Office

Report writing

Numeracy

Literacy

Customer service

Education

18th Edition IEE

C&G 2360 parts 1 and 2

C&G 2391

Tools

Building Management Systems

Job description

Interfaces

Role Title

Shift Leader

Job Family

Operations

Role Level

P2

Location

Kensington Olympia

Reports To

Technical Services & Fabric Supervisor

Interfaces

Internal:

Operations, Procurement, Finance, Health & Safety, Leadership Team

External:

Subcontractors, Customers, Paying Clients

Company

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Role Purpose

The Shift Leader reports directly to the Technical & Fabric Services Supervisor with direct line management responsibility for the engineer on their shift. This role is accountable for effective people management and serves as a key stakeholder in delivering critical facility operations with 100% uptime standards.

Responsibilities

Team Leadership & Management

Lead, coordinate and lead the site-based engineering team in delivering the JLL engineering service commitments. Provide direct line management for respective team. Perform appraisals for direct reports and set clear individual objectives. Handle HR administration including sickness, return to work, and investigations. Coach team members to ensure consistent capability across the engineering team. Own the delivery function of engineering and fabric maintenance and reactive repairs to high standard holding their team and themselves to account.

Technical Operations & Systems Management

• Operate all facility systems competently, effectively and efficiently
• Lead on delivering of building systems including MEP & Fabric assets
• Ensure compliance & statutory tasks are completed on time
• Monitor utilities usage and report abnormalities or energy savings to client
• Support in identifying onsite critical spares including site stock register and monthly auditing. Update asset database accuracy and updates within the CAFM System
• Provide emergency engineering relief cover
• Act as the Duty Authorised Person (LV) if required
• Work alongside Permitted contractors and ensure they’re working in accordance with their respective Safe System of Work
• Own the delivery of PPM and reactive tasks, ensuring reporting shows positive
• Lead and deliver the team’s service delivery, including quality & completion of tasks
• Identification of critical plant and materials required to keep the client’s plant functioning effectively
• Supervise sub-contractors through planned and reactive maintenance, reporting on findings and driving forward solutions with the client
• Ensure Plant areas, workshops, stores, changing and rest areas etc. are kept to the highest level of housekeeping driving standards through the team
• Participate alongside team members on Event Days, attendance may be required outside of business hours, this may also be required depending on event criticality
• Coordinate with key stakeholders across the Event’s planning teams in addition to the FM team, building solid relationships and trust to be the ‘trusted partner’ in respect of MEP & Fabric

Client & Stakeholder Management

• Work closely with Account Team to achieve 100% Critical Facilities uptime
• Attend operations meetings and client meetings as requested
• Support projects, contractors, and planned/reactive MEP & F works
• Ensure immediate notification of critical equipment issues with relevant reports and recommendations

Reporting & Documentation

• Ensure team are providing accurate and complete details on their PPM tasks
• Ensure accurate information is supplied for client and internal reporting
• Support in compiling detail feeding into the engineering risk register
• Report back to management on critical systems availability and asset reliability
• Handle critical incident (2-2-2) and near miss reporting with after-action reviews. Provide technical reports and improvement recommendations as required
• Manage debit and WIP review and updates.

Health & Safety Leadership

• Proactively promote "Safety First" culture in line with JLL Cardinal Rules of Safety.
• Ensure safe, professional and conscientious conduct of all Personnel
• Drive Health and Safety culture throughout the team
• Apply knowledge of safe systems of work and compliance requirements.

Additional Duties

• Communicate and implement technical/legislative updates effectively
• Participate actively in site escalation processes including on-call emergency response
• Provide ONWH support for critical works when required
• Become familiar with REM contract administrative requirements and JLL processes.

Essential Qualifications And Requirements

Skills

• Approved apprenticeship or appropriate experience within Building Services
• Excellent communication skills and the ability to deal with staff and Customers
• Formal qualification in electrical engineering
• Experience as an end user of a Building Management Systems
• Intermediate computer literacy using Windows Office applications
• Self-motivated and able to work on own initiative as well as part of a team
• Excellent numeracy and literacy skills, with experience of report writing

Qualifications

• 18th Edition IEE: Wiring & Installation
• Previously LV/HV Authorised Person
• C&G 2360 Parts 1 and 2 or equivalent
• C&G 2391 - Desirable

Personal Attributes

• Reliable and conscientious
• Pro-active in achieving the highest standard of operation
• Must be enthusiastic to deliver a good service to the Customer
• Ability to lead, motivate and direct a small team of technicians/operatives
• Well-presented and approachable manner
• Confidence and commitment to providing a high quality, professional service
• Ability to develop a good understanding of the customers’ business requirements
• Good written and verbal communication skills
• Ability to prioritise work tasks
• Adaptable and flexible in approach to work required
• Effective problem-solving skills
• Ability to remain calm under pressure
• Reliable
• Detail conscious