Technical Service Manager

JLL; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JLL is seeking a Technical Services Manager to lead the on-site delivery of mechanical, electrical, HVAC, and smart building services across the property, ensuring safety, compliance, and exceptional client experience. You will manage site engineering teams, contractors, and budgets, drive ESG goals, optimise energy use, and uphold JLL standards in a fast-paced, client-focused environment.

This role reports to the General Manager in Property Management and requires strong leadership and

Qualifications

• Significant engineering/technical services management experience in commercial property or facilities management.
• Strong understanding of mechanical/electrical systems, HVAC, BMS/EMS, and intelligent building tech.
• Proven ability to manage budgets, service contracts, and KPI-driven service delivery.
• Experience leading and developing technical teams with a customer-focused mindset.
• Knowledge of health & safety regulations and building compliance.

Responsibilities

• Lead day-to-day on-site delivery of mechanical, electrical, HVAC and smart-building services.
• Manage contractors, performance against SLAs, and procurement activities.
• Prepare and manage budgets for Opex and Capex; monitor cost efficiencies.
• Ensure health, safety and compliance across all operations and audits.
• Drive ESG objectives and energy efficiency initiatives.

Skills

Leadership

Stakeholder management

Budget management

Contract management

Team development

Problem solving

Multitasking

Communication

Education

Professional engineering qualification

IOSH/NEBOSH certification (desirable)

Tools

BMS

EMS

CAFM systems

Job description

What this job involves: The Technical Services Manager is responsible for the operational management and maintenance of all landlord mechanical, electrical, and smart building services, ensuring the highest standards of engineering performance, compliance, sustainability, and customer experience.

Reporting into: General Manager Direct Reports: N/A Division: Property Management

What this job involves: The Technical Services Manager is responsible for the operational management and maintenance of all landlord mechanical, electrical, and smart building services, ensuring the highest standards of engineering performance, compliance, sustainability, and customer experience. Working as an integral part of the onsite Facilities Management team and reporting to the General Manager, the Technical Services Manager will lead the delivery of technical services across the property, ensuring building systems operate efficiently, safely, and in line with JLL and client standards. The role will include day-to-day leadership of site-based engineering teams and technical service partners, with responsibility for driving performance, compliance, and continuous improvement across all technical operations. The role requires a proactive and commercially minded leader with strong technical expertise, capable of driving operational excellence, managing specialist contractors, supporting ESG objectives, and delivering best-in-class engineering services within a fast-paced and customer-focused environment.

Team Structure Reporting to the General Manager, the Technical Services Manager will work closely with the onsite Property and Facilities Management teams, specialist consultants, contractors, occupiers, client representatives and JLL engineerirng consultancy for guidance and Govenance.

What your day to day would look like:

Client & Service Delivery

• Support delivery of the client’s technical and operational objectives, ensuring engineering services are delivered to the highest standards
• Maintain strong working relationships with occupiers, contractors, consultants, and stakeholders to support customer satisfaction and operational excellence
• Deliver technical services in line with JLL engineering standards, site operating procedures, and client requirements
• Support sustainability and ESG initiatives, including energy optimisation and carbon reduction strategies

Operations Management

• Ensure the effective management and maintenance of all mechanical, electrical, HVAC, BMS, EMS, and smart building systems
• Oversee comprehensive planned preventative maintenance programs, reactive works, and lifecycle activities, including the strategic preparation of engineering service charge budgets for maintenance and technical projects. Execute lifecycle works initiatives to ensure robust operational resilience and optimal facility performance
• Monitor building performance and identify opportunities for continuous improvement, efficiency, and innovation
• Respond to emergency situations, troubleshoot operational issues, and provide technical problem-solving support
• Ensure all technical documentation, operating procedures, and asset information are maintained and up to date

Contractor & Supplier Management

• Manage specialist contractors, consultants, and service partners to ensure compliance with agreed service levels and statutory obligations
• Monitor contractor performance, audit service delivery standards, and implement corrective actions where required
• Support procurement activities and ensure contractors operate in accordance with approved framework agreements and safe systems of work

Financial Management

• Support preparation and management of operational and capital expenditure budgets
• Monitor technical service expenditure and identify opportunities for cost efficiencies and value enhancement
• Assist with financial reporting, and contract management activities
• Conduct comprehensive audits of engineering subcontractor invoices to ensure accurate cost allocation and adherence to established budget parameters where semi-comprehensive financial oversight is required.

Health, Safety & Compliance

• Ensure full compliance with all statutory obligations, engineering standards, health and safety legislation, and environmental requirements
• Maintain robust health and safety procedures and support implementation of JLL safety management systems
• Conduct inspections, audits, and risk assessments to identify and mitigate operational risks

Team Leadership & Development

• Provide leadership, guidance, and development support to onsite engineering teams and technical service partners
• Foster a collaborative “One Team” culture across all service lines and stakeholders
• Support training, succession planning, and performance management activities to drive high standards and continuous improvement

Skills, Experience & Qualifications

• Significant experience within engineering, technical services, or building services management in a commercial property or facilities management environment
• Strong technical understanding of mechanical and electrical systems, HVAC, BMS, EMS, CAFM systems, and intelligent building technologies
• Proven experience managing operational facilities services, specialist contractors, and technical service delivery against KPIs
• Strong understanding of statutory compliance, building regulations, health and safety legislation, and engineering best practice
• Experience supporting sustainability initiatives, energy management strategies, and ESG objectives
• Commercially aware with experience managing budgets, service contracts, and operational expenditure
• Strong stakeholder management and communication skills with the ability to build effective relationships at all levels
• Proven leadership capability with experience managing and developing technical teams within a customer-focused environment
• Strong organisational and problem-solving skills with the ability to manage multiple priorities and respond effectively under pressure
• Flexible and adaptable approach with willingness to support operational requirements outside standard business hours where required
• Professional engineering qualification or relevant technical certification desirable
• Health and safety qualifications such as IOSH or NEBOSH desirable
• Membership of relevant professional bodies advantageous