Technical Specialist

Dematic; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation And Benefits

Global Opportunities

Job summary

Dematic is seeking candidates for a technical support role focused on maintaining and repairing equipment to meet customer expectations. Successful candidates will hold an HNC in Electrical or Mechanical Engineering and have advanced knowledge of electrical control systems.

The role involves providing robust solutions, ensuring compliance with health and safety standards, and maintaining customer relations while working in a dynamic team environment.

Qualifications

• HNC in Electrical / Mechanical Engineering required.
• Advanced knowledge of electrical controls systems.
• Experience with various conveyor/automation systems.

Responsibilities

• Provide technical support alongside shift teams.
• Maintain, repair, and support specified equipment.
• Ensure compliance with Health & Safety legislation.

Skills

Electrical controls system experience

Advanced PLC knowledge

Fault‑finding ability

PC literacy

Education

HNC in Electrical / Mechanical Engineering

IOSH working safely (desirable)

Tools

Siemens PLC

Barcode scanning equipment

Profibus / Profinet

Job description

Logistics Is Our Business. People Are Our Passion

Dematic didn't become an intralogistics innovator overnight. It happened thanks to the drive, creative thinking, and dedication of our team members.

Dematic is a global engineering company that designs, builds, & life cycle supports logistics solutions that optimize material & information flow—from receiving to shipping, within the four walls of the factory, warehouse, or distribution centre.

When you join our team, you will be empowered to think big and take charge of your career; allowing you to shape your future as you tackle some of the toughest technical and logistical challenges around. We need your tech savvy and innovative approach to help us continue to transform the industry with world‑class, leading‑edge solutions.

Benefits

• Career Development
• Competitive Compensation And Benefits
• Pay Transparency
• Global Opportunities

Responsibilities

• Providing technical support alongside the shift teams
• Providing robust corrective and preventative fault resolution
• Maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• Undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• Accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on‑site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adhere to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day‑to‑day activities
• Monitor and steer third‑party support contracts to ensure delivery of key service KPI’s
• Be a path of escalation and control during breakdown situations

Qualifications

• HNC in Electrical / Mechanical Engineering
• IOSH working safely (desirable)
• Advanced knowledge of electrical controls system experience including inverter drives, barcode scanning equipment, Profibus / Profinet / ASi‑bus / ASi‑Safe / Ethernet etc.
• Advanced PLC knowledge required (Siemens preferred)
• PC, database, communications networks knowledge (preferred)
• Warehouse Control System / Warehouse Management System knowledge (preferred)
• Recognised Engineering Apprenticeship
• Working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• Advanced fault‑finding ability and aptitude
• Working at height experience and willingness
• Previous experience with various conveyor/automation systems
• Excellent level of PC literacy
• Understanding of pre‑preventive maintenance (PPM) schedules
• Working knowledge of FEM and BS standards governing the automated warehouse industry
• Have a continuous improvement mentality

“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”