Technical Specialist

KION Business Services Polska; Stoke-on-Trent; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is a global engineering company on a mission to optimize intralogistics through advanced automation and support services. This role focuses on providing technical support alongside shift teams and delivering robust fault resolution while maintaining equipment within the Dematic contract at customer sites.

You will work toward KPI targets, perform scheduled maintenance, diagnose complex PLC/electrical/electronic faults, and ensure safe, quality output.

Qualifications

• Providing technical support alongside the shift teams.
• Providing robust corrective and preventative fault resolution.
• To maintain, repair and support the equipment detailed within the Dematic scope of contract on the Customer's site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals.
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices.
• Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs.
• Prioritise system faults.
• Compliance with Health & Safety legislation at all times.
• Ensure quality of output at all times.
• To accurately record all work undertaken.
• Involvement in continuous improvement and enhancement opportunities.
• Maintain product flow at all times.
• Ensure on-site spares are kept to optimum levels.
• Represent the company in a professional manner at all times and maintain customer relations.
• Adherence to the Quality processes and procedures as set out by the company.
• Fully interact with the customer in day to day activities.
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s.
• Be a path of escalation and control during breakdown situations.
• Contributing to the team.

Responsibilities

• Providing technical support alongside the shift teams.
• Providing robust corrective and preventative fault resolution.
• To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on-site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Be a path of escalation and control during breakdown situations
• Contributing to the team

Education

HNC in Electrical / Mechanical Engineering

IOSH working safely (desirable)

Recognised Engineering Apprenticeship

A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings

Advanced PLC knowledge (Siemens preferred)

Warehouse Control System / Warehouse Management System knowledge (preferred)

Job description

Logistics Is Our Business. People Are Our Passion Dematic didn't become an intralogistics innovator overnight. It happened thanks to the drive, creative thinking, and dedication of our team members. Dematic is a global engineering company that designs, builds, & life cycle supports logistics solutions that optimize material & information flow—from receiving to shipping, within the four walls of the factory, warehouse, or distribution centre. When you join our team, you will be empowered to think big and take charge of your career; allowing you to shape your future as you tackle some of the toughest technical and logistical challenges around. We need your tech savvy and innovative approach to help us continue to transform the industry with world-class, leading-edge solutions.

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tasks and Qualifications

• Providing technical support alongside the shift teams
• Providing robust corrective and preventative fault resolution
• To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on-site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Be a path of escalation and control during breakdown situations
• Contributing to the team

• HNC in Electrical / Mechanical Engineering
• IOSH working safely (desirable)
• Advanced knowledge of electrical controls system experience including inverter drives, barcode scanning equipment, Profibus / Profinet / ASi-bus / ASi-Safe / Ethernet etc.
• Advanced PLC knowledge required (Siemens preferred)
• PC, database, comm’s networks knowledge (preferred)
• Warehouse Control System / Warehouse Management System knowledge (preferred)
• Recognised Engineering Apprenticeship
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• Advanced fault finding ability and aptitude
• Working at height experience and willingness
• Previous experience of working with various conveyor/automation systems
• Excellent level of PC literacy
• Understanding of pre-preventive maintenance (PPM) schedules
• Working knowledge of FEM and BS standards governing the automated warehouse industry
• Have a continuous improvement mentality

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions.