Shift Manager

Dematic; Ellistown; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Highly competitive salary and benefits

Pension contributions matched up to 10

Good work/home life balance

Cycle to work scheme

Job summary

Dematic is seeking a Shift Manager to lead the day-to-day operations on site at our UK facility. You will manage the shift team, coordinate with customers, and ensure delivery against KPI targets while maintaining safety and quality standards.

Responsibilities include equipment servicing, repairs, fault diagnosis, and continuous improvement, with a focus on on-site spares, customer relations, and adherence to Dematic processes.

Qualifications

• ONC in Electrical/Mechanical Engineering or equivalent is required.
• Experience leading a team and managing customer expectations is valuable.
• Desirable safety and people-management qualifications.

Responsibilities

• Lead the shift team on a day-to-day basis and drive performance.
• Maintain, repair and support equipment within the contract scope on site.
• Diagnose mechanical/electrical/PLC faults and coordinate repairs.

Skills

Team management

Customer service

Problem solving

Electrical & mechanical engineering

Safety awareness

Education

ONC in Electrical / Mechanical Engineering

IOSH Working Safely (desirable)

Engineering Apprenticeship (desirable)

Foundation qualifications in people management (desirable)

Tools

PC literacy

Reading electrical/mechanical drawings

Job description

Logistics Is Our Business. People Are Our Passion

Dematic didn't become an intralogistics innovator overnight. It happened thanks to the drive, creative thinking, and dedication of our team members.

Dematic is a global engineering company that designs, builds, & life cycle supports logistics solutions that optimize material & information flow—from receiving to shipping, within the four walls of the factory, warehouse, or distribution centre.

When you join our team, you will be empowered to think big and take charge of your career; allowing you to shape your future as you tackle some of the toughest technical and logistical challenges around. We need your tech savvy and innovative approach to help us continue to transform the industry with world‑class, leading‑edge solutions.

We offer:

The Offer

• Highly competitive salary and benefits
• Pension contributions matched up to 10%
• A great working environment
• Working with advanced technologies
• Encouragement of new ideas & innovations
• Empowerment & project ownership
• Future-oriented projects with leading brands
• Hands on training & skills development
• Domestic and international career opportunities
• Good work/home life balance
• Cycle to work scheme
• Reward and recognition scheme
• Dematic rewards

Tasks and Qualifications

Working for a globally recognised customer the role demands the dedication and professionalism Dematic Customer Services is synonymous for in the industry. As a Shift Manager you will be...

Making your impact

• To Managing the shift team in day-to-day activities.
• To lead from the front and manage customer expectations
• To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
• Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
• Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
• To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
• Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
• Prioritise system faults
• Compliance with Health & Safety legislation at all times
• Ensure quality of output at all times
• To accurately record all work undertaken
• Involvement in continuous improvement and enhancement opportunities
• Maintain product flow at all times
• Ensure on-site spares are kept to optimum levels
• Represent the company in a professional manner at all times and maintain customer relations
• Adherence to the Quality processes and procedures as set out by the company
• Fully interact with the customer in day to day activities
• To fully embrace and ensure delivery of key staff processes:
  • Team and individual attendance
  • Staff discipline
  • Staff development identified through Staff Dialogue (appraisal)
• Monitor and steer third party support contracts to ensure delivery of key service KPI’s
• Fully interact with other engineering team leaders to ensure consistency across shifts and best practice is shared
• Be a path of escalation and control during breakdown situations

Contributing to the team

• ONC in Electrical / Mechanical Engineering
• IOSH working safely (desirable)
• Experience in previously managing a team (desirable)
• Foundation qualifications in people management (desirable)
• Recognised Engineering Apprenticeship
• A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
• Basic understanding of control systems and problem solving techniques
• Basic understanding of PLC equipment
• Working at height experience and willingness
• Previous experience of working with various conveyor systems
• Good level of PC literacy