Technical Solutions Change Team Lead

Claranet limited; Gloucester; On-site; GBP 60,000 - 85,000; Full time

Job summary

Claranet is seeking a Technical Solutions Change Team Leader to lead and develop the Technical Solutions Change team, delivering in-life change to customer solutions and ensuring governance processes are established with customer experience at the core.

You'll manage a team of engineers, prioritise workloads, build strong relationships with senior stakeholders, and drive automated change management initiatives to improve efficiency and outcomes across the portfolio.

Qualifications

• Lead and develop a team of Technical Solutions Change Engineers to deliver high-quality outputs.
• Drive change management initiatives and automate where possible to improve customer experience.
• Build trusted relationships with senior stakeholders across the business.
• Ensure KPI fulfilment and adherence to contractual obligations.

Responsibilities

• Lead and develop a team of Technical Solutions Change Engineers, ensuring high quality and timely outputs.
• A player-coach role that leads by example with strong technical and soft skills.
• Drive forward change initiatives and implement best-practice change management methodologies.
• Develop and implement change management policies to resolve customer change requests effectively.
• Ensure delivery of changes in a manner that meets contractual outcomes.
• Design automation to reduce complexity and improve customer experience and effectiveness.
• Provide resourcing for in-life managed services projects and address end-of-life activities.
• Troubleshoot issues related to customer change implementations and coordinate with Technical Services.

Job description

Claranet is seeking a Technical Solutions Change Team Leader to lead and develop the Technical Solutions Change team, delivering in-life change to customer solutions and ensuring governance processes are established with customer experience at the core.

You'll manage a team of engineers, prioritise workloads, build strong relationships with senior stakeholders, and drive automated change management initiatives to improve efficiency and outcomes across the portfolio.