Senior Project Manager

Claranet; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension Scheme

Comprehensive Healthcare Coverage

Discounted Gym Memberships

Personalised Wellbeing Support

Enhanced Annual Leave

Job summary

Claranet in London seeks a Senior Customer Project Manager to lead a portfolio of complex customer delivery projects, ensuring on-time, on-budget and to scope while maintaining high customer satisfaction.

The role combines governance with hands-on delivery, applying PRINCE2/PMQ/PMO standards and using tools like Microsoft Project and ServiceNow to report progress and mitigate risks.

Qualifications

• 5+ years of delivering complex customer projects.
• Experience with both predictive (Waterfall) and Agile/hybrid delivery.
• PRINCE2 Practitioner, PMQ, ChPP, PMP or AgilePM certification.
• Degree level education or equivalent professional experience.
• Proficient in Microsoft Project and ServiceNow reporting.

Responsibilities

• Deliver multiple customer projects on time, within scope and budget.
• Identify and mitigate risks, issues and dependencies.
• Apply project management standards across the portfolio.

Skills

Project delivery management

Stakeholder management

Risk & issue management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Project

ServiceNow

Job description

Position Summary

Senior Customer Project Manager is responsible for ensuring all customer delivery projects are delivered on time, to scope, within budget and to the satisfaction of the customer. Ensuring projects are managed and tracked making sure risks, issues and dependencies are appropriately flagged and mitigating actions put in place.

The Senior Customer Project Manager orchestrates the delivery of the overall portfolio of work according to a clearly defined scope of work, within agreed timelines and cost, again ensuring great quality and high customer satisfaction.

This role will be part of an important and interconnected practice that support engineering, delivery and service introduction teams. As well as being responsible for delivering their portfolio of projects on time, it is required that project management standards and processes are applied to deliver projects to a high standard, on-time and within budget.

Role Mission

Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. The role is customer facing, delivering the overall portfolio of work, ensuring customer projects are delivered on time, within the budget and to a high-quality standard to clients.

Objectives & Key Results

• Deliver projects on time, within budget and within scope
• Orchestrate the delivery of our full multi-solution portfolio which will contribute to our NPS and revenue growth
• Adhere to the agreed project management framework, driving a consistent approach and ways of working across all projects
• Manage multiple customer projects making sure risks, issues and dependencies are appropriately flagged and mitigating actions put in place, ultimately, decreasing project escalations to SLT through effective project management

Key Responsibilities

Behavioural Competencies – Organisational & Behavioural Fit

• Flexible and creative, able to take considered risks where appropriate
• Ability to operate effectively in complex, fast-changing environments
• Quick to learn and adapt to changing requirements and priorities
• Self motivated and able to work under pressure
• Strong ability to prioritise multiple complex tasks and meet tight deadlines

Critical Competencies – Technical Fit Essential

• Demonstrable experience of successfully managing the delivery of multiple complex customer projects, typically gained over 5+ years in a project management or equivalent delivery role
• Hold a recognised project management certification such as PRINCE2 Practitioner, APM Project Management Qualification (PMQ), Chartered Project Professional (ChPP), PMP or AgilePM
• Practical working knowledge of both predictive (Waterfall) and Agile/hybrid delivery methodologies, with the judgement to apply the most appropriate approach to each project
• Proficient in industry-standard project management and reporting tooling, for example Microsoft Project, ServiceNow
• Educated to degree level or able to demonstrate equivalent professional experience

Benefits

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

• Pension Scheme: Employer-matched contributions to help you plan for the future.
• Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing.
• Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms.
• Personalised Wellbeing Support: App-based resources and services available 24/7
• Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.
• Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career.

What makes us unique

Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee.

We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry.

About Claranet

Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries.

Equal Opportunities Statement

Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process.