Technical Solutions Change Team Lead

Claranet; Gloucester; On-site; GBP 70,000 - 100,000; Full time

Job summary

Claranet is seeking a Technical Solutions Change Team Leader to lead and manage the Technical Solutions Change Team, ensuring a seamless technical experience for customers and driving the development and implementation of customer-focused change and governance processes.

The role focuses on resourcing, prioritising workloads, mentoring engineers, and delivering high-quality change activities in a managed services environment.

Qualifications

• Experience in technical change management within a managed services environment.
• Proven leadership capability with experience motivating teams.
• Excellent communication and stakeholder management skills.
• Strong organisational skills with the ability to delegate, prioritise and manage multiple activities.

Responsibilities

• Lead, coordinate, develop and manage a team of Technical Solutions Change Engineers, ensuring high-quality and timely delivery of work.
• Operate as a player-coach, leading by example through both technical expertise and strong leadership skills.
• Drive Technical Solutions Change initiatives and technical configuration activities using recognised change management best practices.
• Develop and implement change management policies, procedures and governance frameworks.
• Ensure customer change requests are delivered efficiently and effectively in line with contractual commitments.
• Build strong working relationships with senior stakeholders across the business.

Skills

Leadership

Change management

Stakeholder management

Communication

Analytical troubleshooting

Prioritisation

People development

Job description

Claranet is seeking a Technical Solutions Change Team Leader to lead and manage the Technical Solutions Change Team, ensuring a seamless technical experience for customers and driving the development and implementation of customer-focused change and governance processes.

The role focuses on resourcing, prioritising workloads, mentoring engineers, and delivering high-quality change activities in a managed services environment.