Technical Services Manager: Engineering Standards & Training

Energy Jobline ZR; Barford; On-site; GBP 45,000 - 55,000; Full time

Job summary

Energy Jobline ZR is seeking a Technical Service Manager in Norwich to own technical standards, engineering quality and escalation across regions. The role requires leadership to protect safety and workmanship while ensuring procedures and training meet high standards.

You will define service procedures, install standards, and technical Bulletins, while coordinating with manufacturers and leaders to drive continuous improvement.

Qualifications

• High level technical leadership in engineering

Responsibilities

• Define and maintain service procedures and technical standards.
• Establish and maintain installation standards.
• Ensure compliance with manufacturer requirements.
• Produce and manage technical bulletins.
• Develop and maintain safety protocols.
• Conduct regular reviews of technical standards and SOPs.
• Act as the senior point of escalation for complex technical faults.
• Investigate persistent and repeat technical issues.
• Liaise with manufacturers as required.
• Assess and approve non-standard technical solutions.
• Work with Field Service Managers and Regional Technical Leads to resolve issues.

Job description

Energy Jobline ZR is seeking a Technical Service Manager in Norwich to own technical standards, engineering quality and escalation across regions. The role requires leadership to protect safety and workmanship while ensuring procedures and training meet high standards.

You will define service procedures, install standards, and technical Bulletins, while coordinating with manufacturers and leaders to drive continuous improvement.