Technical Services Manager

ISS; Yeovil; On-site; GBP 65,000 - 80,000; Full time

Job summary

ISS seeks a Technical Services Manager to oversee all engineering and technical services activities at the Yeovil site. You will lead the delivery of Technical Services, drive operational excellence, ensure compliance, and maintain high levels of customer satisfaction.

You will act as the main escalation point for technical issues, manage budgets and contracts, and mentor high-performing teams while focusing on safety and continuous improvement.

Qualifications

• Proven experience in Technical Services within a building services environment.
• Strong background in Hard Services contract delivery and facilities management.
• Experience managing high-performing technical and engineering teams.
• Demonstrable success in delivering complex technical solutions.
• Experience managing engineering budgets, commercial contracts, and project delivery.
• Strong understanding of engineering best practice, tools, processes, and compliance requirements.
• Strong stakeholder and client management skills.
• Commercial awareness with the ability to identify improvement and growth opportunities.
• Proven capability in developing and mentoring technical professionals.
• Strong decision-making, problem-solving, and change management skills.
• Commitment to health, safety, compliance, and zero-harm objectives.

Responsibilities

• Oversee all engineering and technical services activities across the Yeovil site.
• Lead delivery of Technical Services, ensuring operational excellence and customer satisfaction.
• Act as main escalation point for technical issues and ensure timely resolution.
• Manage engineering budgets, forecasts, and contract margins; drive cost savings.

Skills

Technical leadership

Building services

Facilities management

Stakeholder management

Budget management

Contract delivery

Project delivery

Change management

Safety compliance

People development

Decision making

Job description

We are seeking a Technical Services Manager to oversee all engineering and technical services activities across the Yeovil site.

The successful candidate will be responsible for ensuring operational excellence, compliance, and high levels of customer satisfaction across technical service delivery., Lead the delivery of Technical Services across the site, ensuring operational excellence, compliance, and customer satisfaction.

Act as the main escalation point for technical issues, ensuring timely resolution and consistent service delivery.

Manage engineering budgets, forecasts, financial performance, and cost-saving initiatives while protecting contract margins.

Drive operational efficiency through best practice, standardised processes, and innovative technical solutions.

Work closely with the Asset Manager to maintain accurate asset data and support the achievement of ISO 55001 standards.

Ensure contractual KPIs and SLAs are consistently achieved or exceeded.

Build and maintain strong client relationships, aligning service delivery with business needs and objectives.

Lead, develop, and mentor technical teams through training, succession planning, and performance management.

We are looking for a proven technical leader with experience in building services, hard services contract delivery, and facilities management. This role requires strong commercial awareness, stakeholder management capability, and the ability to lead high-performing engineering teams., Proven experience in Technical Services within a building services environment.

• Proven experience in Technical Services within a building services environment.


• Strong background in Hard Services contract delivery and facilities management.


• Experience managing high-performing technical and engineering teams.


• Demonstrable success in delivering complex technical solutions.


• Experience managing engineering budgets, commercial contracts, and project delivery.


• Strong understanding of engineering best practice, tools, processes, and compliance requirements.


• Strong stakeholder and client management skills.


• Commercial awareness with the ability to identify improvement and growth opportunities.


• Proven capability in developing and mentoring technical professionals.


• Strong decision‑making, problem‑solving, and change management skills.


• Commitment to health, safety, compliance, and zero-harm objectives.

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.