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ISS Facilities Services; Birmingham; On-site; GBP 32,000 - 46,000; Full time

Job summary

ISS Facilities Services in Birmingham seeks a Technical Assurance Officer to lead independent assurance reviews of technical compliance, maintenance activities and asset documentation. You will support governance, compliance and audit readiness while engaging with multiple teams to identify and mitigate risks.

The role requires reviewing technical documentation, interpreting complex data and upholding high standards of governance and continual improvement on a 40-hour, on-site basis at our

Qualifications

• Experience reviewing technical compliance documentation, maintenance records, certifications and remedial works in FM, engineering, property or infrastructure environments.
• Strong understanding of compliance, assurance and audit principles, with ability to assess technical evidence and identify non-conformances.
• Confident at reviewing, interpreting and assessing technical documentation.
• Experience identifying, recording and escalating compliance risks and issues.
• Strong stakeholder engagement skills to collaborate across multiple teams.

Responsibilities

• Review and assess technical compliance documentation, inspection reports, certifications and maintenance records for contractual and regulatory adherence.
• Conduct independent assurance reviews of maintenance activities, remedial works, asset records and supporting documentation.
• Validate remedial actions through evidence, photos, test results and work records.
• Identify, record and escalate compliance risks and data quality issues for timely resolution.
• Maintain assurance records, audit trails and performance reporting for governance and audit readiness.
• Collaborate with Technical Compliance Managers, SMEs, operational teams and Asset & Data Management to improve compliance performance.
• Support assurance reviews of CAFM records, asset information and maintenance activities for accuracy and completeness.

Skills

Compliance reviews

Stakeholder engagement

Analytical thinking

Attention to detail

Effective communicator

Job description

Technical Assurance Officer

Company: ISS Facilities Services Hours: Full-time Location: Birmingham, B37 7YB Working pattern: On-site Job type: Permanent Posting date: 2 Sept 2026 Closing date: 2 Oct 2026

Summary

Technical Assurance Officer

Contract: Government

Location: Birmingham, B37 7YB

Hours of work: 40

Contract Type: Permanent

Job Description

We are seeking a Technical Assurance Officer to conduct independent assurance reviews of technical compliance, maintenance activities, remedial works, asset records and supporting documentation.

The successful candidate will play a key role in ensuring contractual, statutory and organisational requirements are met while supporting governance, compliance and audit readiness.

We are looking for a confident and detail-oriented professional with experience reviewing technical documentation and compliance records.

This role requires the ability to interpret technical information, identify and upscale compliance risks, engage effectively with stakeholders, and support continual improvement across compliance and assurance activities.

Key Responsibilities

• Review and assess technical compliance documentation, inspection reports, certifications and maintenance records to ensure adherence with contractual, statutory and organisational requirements.
• Conduct independent assurance reviews of maintenance activities, remedial works, asset records and supporting documentation.
• Validate remedial and corrective actions through assessment of supporting evidence, photographs, test results and work records.
• Identify, record and upscale compliance risks, defects, non-conformances and data quality issues to support timely resolution and risk mitigation.
• Maintain accurate assurance records, audit trails and performance reporting to support governance, regulatory compliance and audit readiness.
• Collaborate with Technical Compliance Managers, subject matter experts, operational teams, and Asset & Data Management functions to improve technical compliance performance.
• Support assurance reviews of CAFM records, asset information and maintenance activities to verify accuracy, completeness and compliance.

Professional and Personal Competencies / Qualifications

• Experience reviewing technical compliance documentation, maintenance records, certifications and remedial works within FM, engineering, property or infrastructure environments.
• Strong understanding of compliance, assurance and audit principles, with the ability to assess technical evidence and identify non-conformances.
• Confidence in reviewing, interpreting and assessing technical documentation.
• Experience identifying, recording and upscale compliance risks and issues.
• Strong stakeholder engagement skills with the ability to build effective working relationships across multiple teams.
• Highly analytical with excellent attention to detail and a proactive approach to risk identification and problem-solving.
• Confident communicator capable of influencing positive compliance outcomes.
• Professional, objective and committed to maintaining high standards of governance, compliance and continual improvement.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.