Sector Support Cleaner

ISS; Oxford; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Gold ERS award

Armed Forces Covenant

Disability Confident Level 2

Job summary

ISS is a world-leading workplace and facility management company, delivering cleaning operations across an allocated portfolio in Oxford. You will work with direct and indirect account teams to ensure effective service delivery, frontline compliance, and adherence to client SLAs, with rota allocations varying as needed.

The role requires flexibility, a proactive approach, and excellent communication to support site familiarisation, stock management, and strong customer service across multiple

Qualifications

• Flexible, proactive individual with experience in a comparable role.
• Strong customer focus and excellent communication skills.
• Ability to communicate effectively with front-line colleagues.

Responsibilities

• Deliver all aspects of cleaning operational activity across sites.
• Respond to requests from the Sector Manager as required.
• Complete periodic cleaning activities in line with client specifications and schedules.
• Adhere to client-specific security procedures and policies.

Skills

Communication skills

Customer service

Driving licence

Adaptability

Teamwork

Job description

The successful candidate will work alongside direct and indirect account teams to help ensure effective service delivery, frontline compliance, and the delivery of cleaning operations across an allocated portfolio., Rota allocations may vary from week to week or day to day and will be assigned by the Sector Manager within an 8-hour working window, requiring adaptability and a commitment to meeting client service level agreements., Deliver all aspects of cleaning operational activity across sites within the allocated portfolio.

Respond to requests from the Sector Manager as required.

Complete periodic cleaning activities in line with client specifications and agreed schedules, achieving 100% delivery.

Adhere to all client-specific security procedures and policies at all times.

Maintain professional relationships with client representatives and company personnel.

Ensure familiarity with opening and lock-up procedures for all contracts within the area of responsibility.

Support site familiarisation for new employees, including cleaning regimes, waste procedures, opening and lock-up procedures, and air lock door procedures.

Maintain tidy storerooms, ensure stock is stored correctly, and monitor the availability of cleaning materials and consumables, escalating issues to the relevant manager.

We are looking for a flexible and proactive individual with experience in a comparable role, a strong customer focus, and excellent communication skills., Experience in a comparable cleaning or support role.

• Ability to communicate effectively with and support front-line colleagues.
• Strong customer service skills with the ability to manage client expectations and deliver customer-focused solutions.
• Excellent communication and problem-solving skills.
• Flexible, adaptable, and proactive approach to work.
• Ability to effectively manage priorities and projects.
• Ability to build and maintain professional working relationships with internal stakeholders.
• Full UK driving licence.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.