Technical Services Manager

OCS; London Colney; On-site; GBP 65,000 - 90,000; Full time

Job summary

OCS UK & Ireland is seeking an experienced Technical Services Manager to lead M&E maintenance across a diverse property portfolio. You will ensure statutory compliance, health and safety, and manage both planned and reactive maintenance while providing technical leadership to teams and contractors.

The role demands strong stakeholder management, multi-site oversight, and a focus on cost control and energy efficiency.

Qualifications

• Significant experience in a Technical Services Manager or similar role within Facilities Management.
• Strong Mechanical and Electrical (M&E) building services knowledge with relevant technical qualifications.
• Experience managing technical services across multi-site estates, ideally in public sector environments.
• Solid understanding of statutory compliance requirements, including health and safety legislation and building services regulations.
• Proven ability to manage contractors, projects, budgets, and service performance.
• Excellent leadership, communication, and stakeholder management skills.
• Proactive approach to problem-solving and continuous improvement.

Responsibilities

• Lead the management and delivery of M&E maintenance across a diverse property estate.
• Ensure full compliance with all statutory, regulatory, and health and safety requirements.
• Manage planned preventative maintenance (PPM) programmes and oversee reactive maintenance activities.
• Provide technical leadership and support to operational teams, contractors, and stakeholders.
• Monitor service performance against contractual KPIs and SLAs, implementing improvements where required.
• Develop and maintain strong relationships with client and internal stakeholders.
• Manage specialist service providers and subcontractors, ensuring high standards of workmanship, safety, and customer service.
• Support lifecycle planning, asset management strategies, capital projects, and energy efficiency initiatives.
• Contribute to budget management, financial forecasting, and cost control activities.
• Drive continuous improvement initiatives that enhance service delivery and customer satisfaction.

Skills

Mechanical & Electrical knowledge

Leadership

Stakeholder management

Contractor management

Problem solving

Education

Relevant technical qualifications

Tools

CAFMs platforms

Asset management systems

Job description

We are seeking an experienced and highly motivated

About The Role

We are seeking an experienced and highly motivated Technical Services Manager to join a leading Total Facilities Management (TFM) provider delivering integrated services to a Local Authority with a diverse and extensive property portfolio, requiring a professional who can effectively manage complex mechanical and electrical service delivery across multiple sites.

This is an exciting opportunity for an ambitious individual who thrives in a fast-paced, customer-focused environment and has a proven track record of delivering technical excellence, statutory compliance, and operational performance within Facilities Management.

Key Responsibilities

• Lead the management and delivery of Mechanical and Electrical (M&E) maintenance services across a diverse property estate.
• Ensure full compliance with all statutory, regulatory, and health and safety requirements.
• Manage planned preventative maintenance (PPM) programmes and oversee reactive maintenance activities.
• Provide technical leadership and support to operational teams, contractors, and stakeholders.
• Monitor service performance against contractual KPIs and SLAs, implementing improvements where required.
• Develop and maintain strong relationships with client and internal stakeholders.
• Manage specialist service providers and subcontractors, ensuring high standards of workmanship, safety, and customer service.
• Support lifecycle planning, asset management strategies, capital projects, and energy efficiency initiatives.
• Contribute to budget management, financial forecasting, and cost control activities.
• Drive continuous improvement initiatives that enhance service delivery and customer satisfaction.

About You

• Significant experience in a Technical Services Manager, Engineering Manager, or similar role within Facilities Management.
• Strong Mechanical and Electrical building services knowledge, supported by relevant technical qualifications.
• Demonstrable experience working within a high-performing and fast-paced Facilities Management environment.
• Experience managing technical services across multi-site estates, ideally within local government, education, healthcare, or public sector environments.
• Sound understanding of statutory compliance requirements, including health and safety legislation and building services regulations.
• Proven ability to manage contractors, projects, budgets, and service performance.
• Excellent leadership, communication, and stakeholder management skills.
• A proactive approach to problem-solving and continuous improvement.

Desirable Experience

• Experience working within a Total Facilities Management contract.
• Previous involvement in Local Authority or public-sector estates.
• Familiarity with educational environments and school buildings.
• Professional membership or qualifications such as IOSH, NEBOSH, CIBSE, IET, or equivalent.
• Knowledge of asset management systems and CAFM platforms.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.