Account Manager

OCS; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Digital learning

Retail discounts via Hapi app

Wagestream pay access

Career development

Job summary

OCS UK & Ireland is seeking an experienced Facilities Manager to lead on-site delivery across our client portfolio in London. You will ensure works meet contract specs and SLAs and provide technical and operational support to direct reports.

Work with the Account Director to develop technical knowledge and impart site engineering know-how, while building strong relationships with clients, stakeholders and staff to aid business development and retention.

Qualifications

• Engineering qualification required.
• Must have management experience in FM overseeing RM, hard & soft services or project works.
• IOSH or SMSTS health & safety qualification.
• Excellent communication including presentation and written reports.
• Proficient IT skills including advanced Excel.

Responsibilities

• Ensure works delivered to contract specs/SLAs and provide technical/operational support to direct reports.
• Promote completion quality and H&S checks in line with program, specification and CPP.
• Collaborate with Account Director to develop technical knowledge and share site/engineering expertise for the client portfolio.
• Develop and maintain strong relationships with clients, stakeholders, staff and external bodies to aid business development and retention.
• Provide technical support to business development functions as required.

Skills

Communication skills

Presentation skills

Written reporting

People management

Education

Engineering discipline degree or equivalent

Tools

Advanced Excel

Job description

• Ensure that all works are delivered to the contract specifications/SLAs and provide technical and operational support to direct reports.
• Promote the completion quality and H&S checks to ensure works are being completed in line with the program, specification and CPP.
• Work closely with the Account Director, to assist with the development and improve technical knowledge and impart personal site/engineering knowledge of the Clients property portfolio.
• Developing and maintaining strong relationships with clients, relevant stakeholders, staff, and external bodies to aid business development and retention.
• Provide technical support to business development functions as and when required.

Key Hiring Criteria

• Candidates must be either academically or professionally qualified within an Engineering discipline.
• The candidate must have some Management experience in the FM arena managing R&M, Hard & Soft Services or Project works including managing an operational site-based or mobile team.
• Hold a relevant H&S qualification for the position (IOSH, SMSTS).
• Excellent communication skills including presentation and written report writing.
• Good IT skills, including advanced Excel.

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

• Award-Winning Employer : Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks : With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.