Technical Services Manager

Serco; Dumfries; On-site; GBP 57,000 - 69,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme (up to 6%)

Internal courses and apprenticeships

Employee Assistance Programme

Retail discounts

Volunteering day

Hybrid working where possible

Job summary

Serco Dumfries and Galloway Royal Infirmary is seeking a Technical Services Manager to lead hard facilities management in a busy healthcare setting. You will oversee multidisciplinary teams, manage complex mechanical, electrical, and medical gas systems, and ensure safety, compliance and service excellence across the hospital estate.

The role requires leadership, budget awareness, and the ability to coordinate with NHS and contractors, including on-call duties.

Qualifications

• Educated to Degree or HNC/HND level in an engineering discipline, with significant experience in a maintenance or engineering management environment.
• Strong knowledge of complex mechanical, electrical and electronic systems within a large operational environment, ideally healthcare.
• Experience leading, developing and motivating teams while managing performance, compliance and continuous improvement.
• Commercially aware, with experience of managing contractual performance and delivering against key performance indicators.
• Able to work effectively under pressure, make sound decisions and manage competing priorities in a demanding environment.
• Full UK driving licence and the ability to undertake on-call responsibilities.

Responsibilities

• Lead the day-to-day management of a multi-disciplinary Hard Facilities Management team, ensuring high standards of service delivery across the hospital estate.
• Act as the technical lead for complex engineering systems, including mechanical, electrical, medical gas, fire safety and building management systems.
• Ensure compliance with contractual, regulatory and statutory requirements, maintain safe systems of work and managing technical audits.
• Manage maintenance compliance activities, asset condition reporting, lifecycle planning and technical documentation.
• Build strong relationships with NHS stakeholders, specialist contractors, Authorising Engineers and other partners to deliver customer-focused services.
• Support budget management, variation pricing, risk management and KPI performance across the contract.

Skills

Engineering degree

Mechanical systems

Electrical systems

Team leadership

Contract management

KPIs

UK driving licence

On-call readiness

Education

Engineering degree or HNC/HND in engineering

Job description

Serco: Dumfries and Galloway Royal Infirmary, DG2 8RX

Permanent, Full Time (Mon-Fri, 8:00 - 16:00)

Up to £63,000 per annum + Car + Benefits Package

Participation in the Management On-Call rota may be required - potential salary add on up to £2790 per annum

Ready to impact a better future?

As a Technical Services Manager in our Health team, you'll lead the delivery of critical Hard Facilities Management services within a busy acute healthcare environment. You'll ensure complex engineering systems remain safe, compliant and effective, helping colleagues deliver essential healthcare services every day.

This is a role with real purpose. Your leadership will support the smooth running of hospital facilities, helping to create a safe and reliable environment for patients, visitors and healthcare teams. Working closely with NHS partners, contractors and colleagues, you'll create impactful solutions that support service excellence, build trust and make a positive impact on communities now and into the future.

What You'll Do As a Technical Services Manager

• Lead the day-to-day management of a multi-disciplinary Hard Facilities Management team, ensuring high standards of service delivery across the hospital estate.
• Act as the technical lead for complex engineering systems, including mechanical, electrical, medical gas, fire safety and building management systems.
• Ensure compliance with contractual, regulatory and statutory requirements, maintain safe systems of work and managing technical audits.
• Manage maintenance compliance activities, asset condition reporting, lifecycle planning and technical documentation.
• Build strong relationships with NHS stakeholders, specialist contractors, Authorising Engineers and other partners to deliver customer-focused services.
• Support budget management, variation pricing, risk management and KPI performance across the contract.

Does this sound like you?

• Educated to Degree or HNC/HND level in an engineering discipline, with significant experience in a maintenance or engineering management environment.
• Strong knowledge of complex mechanical, electrical and electronic systems within a large operational environment, ideally healthcare.
• Experience leading, developing and motivating teams while managing performance, compliance and continuous improvement.
• Commercially aware, with experience of managing contractual performance and delivering against key performance indicators.
• Able to work effectively under pressure, make sound decisions and manage competing priorities in a demanding environment.
• Full UK driving licence and the ability to undertake on-call responsibilities.

What We Offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.

A Little Bit About Us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).