Central Support Manager-Forth Valley Royal Hospital

Serco

Larbert

On-site

GBP 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Up to 6% contributory pension

25 days annual leave plus bank holidays

Health and wellbeing support

Job summary

A leading service delivery organization in Larbert is seeking a Central Support Manager to provide operational support at Forth Valley Hospital. The role involves managing various support services, ensuring compliance with performance standards, and fostering strong customer relationships. Ideal candidates will have logistics experience in a healthcare setting, with strong leadership and communication skills. This full-time position offers a competitive salary and benefits.

Qualifications

Minimum of three years logistics experience preferably in healthcare and/or contract sectors.
Flexible to work additional hours where needed.
Ability to empathise with all customers and understand their needs.

Responsibilities

Oversee effective management and delivery of various services.
Manage the budget and monitor key performance indicators.
Liaise with customers and managers to ensure service standards are met.

Skills

Logistics experience (3+ years)

Interpersonal and communication skills

IT literate – Microsoft Office

Flexible to work additional hours

Problem-solving skills

Education

NVQ Level 2 or 3 in Health and Safety or Manual Handling

Basic Certificate in Health and Safety (NVQ Level 2)

Job description

Central Support Manager - Forth Valley Royal Hospital

Join to apply for the Central Support Manager role at Serco.

Forth Valley Hospital, Larbert

Full time – 39 hours per week, Monday-Friday

Competitive Salary Plus Benefits

Serco are recruiting for a Central Support Manager to join the team at Forth Valley Hospital. The successful candidate will provide strategic and operational support to the General Manager at Forth Valley Hospital, overseeing the effective management and delivery of Portering, Linen, Waste / Switchboard, Helpdesk, Reception and Security Services. They will be accountable for ensuring service quality standards are consistently met within agreed performance and budgetary frameworks. A key part of the role involves fostering integrated working practices and cultivating strong customer relationships across all levels of the organisation. The post holder will also play an active role as a member of the Extended Leadership Team.

Main Accountabilities

Assuming responsibility for all Portering, Linen, Waste / Switchboard, Helpdesk, Reception and Security operations to ensure contract service compliance in accordance with efficient and effective service delivery
Managing the budget in line with set expenditure and drawing up contingency plans to deal with projected overspends
Monitoring key performance indicators and agreeing improvement plans within an agreed timescale where these fall below set standards
Contributing to the annual business plan for Portering, Linen, Waste / Switchboard, Helpdesk, Reception and Security operations identifying new business opportunities within the contract and supporting the negotiations with the authorised officer where additional funding is required
Liaising with customers and managers of NHS Forth Valley to ensure the agreed level of service is being delivered to the standards required
Liaising with the Training Coordinator to ensure all Serco staff employed on the site under your supervision are trained to the required standard to carry out their duties
Establishing and reviewing working procedures within each area to ensure the requirement of the Health and Safety at Work Regulations 1974 regulations are adhered to.
Investigating client complaints and providing responses into the helpdesk system
Authorising the purchase and procurement of materials and supplies for the services within your remit and ensuring that the cost, quality and wastage of products and materials are monitored on a regular basis
Ensuring that arrangements are in place to respond to out of hours service issues in a timely manner
Reviewing and amending annual service and personal objectives for Central Support Team Leaders
Planning, interpreting and devising budgetary plans to monitor performance and adjusting plans accordingly
Responsible for policy implementation and development of service
Responsible for recruitment of staff
Ensuring all staff have an annual appraisal and PDP completed
Authorising payroll data
Authorised budgetary signatory
Participating in and contributing to various external forums
Representing the organisation at external events and meetings

What You’ll Need To Do The Role

Minimum of three years logistics experience preferably in healthcare and/or contract sectors
NVQ Level 2 or 3 in relevant subject of Health and Safety / Manual handling.
Basic Certificate in Health and Safety NVQ Level 2 in supervisory management
Previously managed a large team of staff
Flexible to work additional hours where needed
Able to understand and analyse data
Excellent interpersonal and communication skills
IT literate – Microsoft Office
Able to use own initiative in problem solving on day‑to‑day issues
Ability to empathise with all customers, understand their needs and be able to work effectively and positively in an environment that requires a high level of morale and good working atmosphere.

What We Offer

Up to 6% contributory pension.
25 days annual leave plus bank holidays.
Access to the Serco benefits portal offering discounts across major high street brands in Retail, Leisure & Hospitality.
Health and wellbeing support for you and your family, including an Employee Assistance Programme, Health Cash Plans, free flu jabs, and more.
Comprehensive career development opportunities, including role‑specific training, leadership coaching, and formal study to support your growth with Serco.
A safe, inclusive, and supportive culture.
A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Seniority level