Technical Services Engineer

Gloucester City Council; Gloucester; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading local authority in Gloucester seeks a Technical Services Engineer to safeguard and enhance network security and cyber infrastructure. The role involves third-line support responsibilities, emphasizing innovative solutions and collaboration across departments. With competitive salary and an array of benefits including generous leave, this position offers a chance to contribute significantly to the city’s digital transformation.

Benefits

Generous Annual Leave

Local Government Pension Scheme

Employee Assistance Programme

Cycle to Work scheme

Access to employee led networks

Qualifications

• Strong technical background in network and cyber security.
• Experience with Cisco, Windows OS, and Office 365.
• Excellent communication and documentation skills.

Responsibilities

• Ensure resilience and security of network infrastructure.
• Lead the design and deployment of secure solutions.
• Collaborate with stakeholders for digital service improvement.

Skills

Network Security

Cyber Security

Communication

Education

NVQ Level 4 or equivalent

Tools

Cisco

Windows OS

Office 365

Job description

This is a Gloucester City Council job.

• Job Title: Technical Services Engineer
• Job Location: Gloucester City Council
• Salary: £32,115 - £35,235 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 16/06/2025
• Job Requisition Number: 11599
• This post is not open to job share
  
  

We are a dynamic local authority providing essential services to the people of Gloucester.

Our main office, based in the Eastgate Centre on Eastgate Street in the heart of the city, is an accessible, modern and light space designed for collaborative working and finding new ways to work. It's all open plan, with a living green wall and other plants without set desks, so you can sit next to someone new every day. We're always looking to improve how we work and we offer flexible and agile working to give our people a great work life balance.

About The Role…

Are you ready to play a pivotal role in safeguarding and evolving a modern digital infrastructure? As a Technical Services Engineer, you’ll operate at a 3rd line support level within our Transformation and Technology Team, ensuring the resilience and security of our network and cyber infrastructure. You’ll lead on the design, deployment, and documentation of secure network and cyber solutions, supporting both on-premise and cloud-based environments.

This is a dynamic opportunity to work at the forefront of cyber defence and network innovation, contributing to the delivery of a secure, efficient, and forward-thinking council. You’ll collaborate with stakeholders across the organisation to help shape the future of Gloucester’s digital service

What we need from you

We’re looking for a technically skilled and proactive individual with a strong background in network and cyber security. You’ll need experience with technologies such as Cisco, Windows OS, and Office 365, and a solid understanding of cyber threats and secure deployment practices. Your ability to evaluate, triage, and resolve complex issues will be key.

You’ll also bring excellent communication and documentation skills, with the ability to explain technical concepts clearly to a range of audiences. A relevant vocational qualification (NVQ Level 4 or equivalent) and a full UK driving licence are essential. If you’re passionate about Cyber Security and Network architecture and support, we’d love to hear from you.

What We Can Do For You

• Generous Annual Leave entitlement 25 days annual leave rising to 30 days after 5 years continuous service (30 days annual leave (for roles G and above only)
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• 2 days paid leave every year to participate in local volunteering activities
• Excellent Local Government Pension Scheme (LGPS) & Life Cover of 3 times your salary
• Regular Training, career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone, and an in-house Occupational Health service
• Enhanced family friendly leave and pay
• Cycle to Work scheme (Salary Sacrifice -T&C apply)
• Car Scheme (Salary Sacrifice -T&C apply)
• Employee discount scheme
• Discounted tickets for local events, and reduced rate use of GL1 facilities
• Free Flu-jabs
• Access to employee led networks such as Black Worker’s, Prism (LGBT+), Carers, Disability and the Young Employees Network, and opportunities to participate in our Equalities Working Group
  
  

How To Apply…

If you feel you have the skills, desire, experience and passion to help deliver our ambitious plans for the city then please submit your application and personal statement today by clicking the “Apply Now” Button.

If you currently work for the City Council and wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

For an informal discussion about the role please contact [e-mail] via email.

Closing date 16th June 2025

Short-listed candidates will be contacted by e-mail and invited to interview week commencing 23rd June

Unfortunately, we are not able to offer UK sponsorship for this role. Please apply for this role only if you hold current right to work in the UK that does not require Gloucester City Council to apply for your sponsorship.

Additional Information

To access the Job Profile, please follow the link below:-

Network and Cyber Support Engineer - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process [e-mail]

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.