Technical Services Engineer

TN United Kingdom; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Regional Technical Services Engineer to provide expert support for EMS wireless fire detection products across the Midlands and Wales. This role involves attending installation sites, maintaining customer relationships, and delivering training on EMS products. The ideal candidate will possess excellent communication skills and a strong understanding of the fire and security industry. Join a dynamic team committed to innovation and career progression in a supportive environment. If you're ready to make a significant impact in a leading company, this opportunity is for you.

Benefits

Company Vehicle

25 Days Holiday

Company Pension

Career progression opportunities

Qualifications

• Experience in technical support for EMS products.
• Strong communication and organizational skills.

Responsibilities

• Provide technical assistance at installation sites.
• Maintain and develop EMS products in the Fire and Security industry.
• Conduct site surveys and maintain customer relationships.

Skills

General knowledge of EMS products

Understanding of fire and security industry codes

Excellent communication skills

Ability to work well with others

Good computer skills (Word, Excel)

UK full driving license

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Job description

Social network you want to login/join with:

Technical Services Engineer, UK Home Based, United Kingdom

Client: Carrier

Location: Midlands / Wales, United Kingdom

Job Category: -

EU work permit required: Yes

Job Reference: ded1902524d9

Job Views: 13

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Country: United Kingdom

Role: Regional Technical Services Engineer

Location: Midlands / Wales

Contract type: Full time, permanent

The main responsibility of this role is to plan and carry out field support activities for the EMS wireless Fire Detection and alarm product lines supporting customers covering the Midlands and Wales.

Responsibilities

1. Attend sites where EMS products are installed to provide technical assistance to installer/maintaining companies.
2. Maintain and develop EMS products and services to the Fire and Security industry.
3. Complete site visit reports in accordance with company requirements.
4. Carry out radio site surveys.
5. Maintain and develop existing customer relationships.
6. Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
7. Attend technical conference calls to discuss any sites regionally that require technical assistance.
8. Attend and present at customer and internal meetings in accordance with regional and company objectives.
9. Undertake customer training on EMS products when suitably trained to do so.
10. Supply technical support regionally and outside of the local area where required.

Knowledge, Skills & Experience Required:

• A good general knowledge of EMS products and services.
• An understanding of fire and security industry codes of practice.
• Excellent communication skills and telephone manner.
• Ability to work well with others to achieve objectives.
• Ability to present oneself and company products professionally.
• Good computer skills in Word, Excel, internet, and email.
• UK full driving license.
• Articulate and well-presented.
• Credible and comfortable in dealing with tense situations.
• Good organizational skills.

Benefits:

We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.

• Competitive Basic Salary (Negotiable DOE)
• Company Vehicle
• 25 Days Holiday
• Company Pension
• An experienced, dynamic, and highly skilled leadership team
• Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations.

About Us:

EMS was formed in 1967 as an independent wireless developer, at a time when this technology was in its infancy. Now, after over 50 years of innovation, EMS is acknowledged as the leader and expert in wireless fire detection development.

EMS is now part of the Carrier group, alongside world-class brands including Edwards, Kidde and Ziton, giving us the support to enhance and grow our technology.

With the most comprehensive range of wireless systems, including hybrid and wireless gateways for any system, you can be assured that EMS has the solution you need.

Our head office in Kent is the centre of excellence for our Research and Development team, innovating and bringing new ideas to life. We have full testing facilities for QA, compliance and standards testing, along with our support and technical teams.

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.