Network Services Manager

Excelerate Group; Cardiff; Hybrid; GBP 42,000 - 48,000; Full time

Benefits offered by this job

Pension

Employee Assistance Programme

Fresh fruit in the office

Free team lunch at the office

Free car parking at head office

Purpose-driven work

Collaborative team

Job summary

Excelerate Technology in Cardiff seeks a Network Services Manager to own the operational management, administration and commercial oversight of network and platform-based services.

You will coordinate multiple service streams, work with Technical, Sales and Finance teams, and manage suppliers. The role requires strong Excel and CRM skills, and experience in telecoms or managed services. Hybrid work model with some remote flexibility is offered.

Qualifications

• Experience in telecoms, connectivity or managed services.
• Strong commercial awareness and ability to manage multiple service streams.

Responsibilities

• Maintain a comprehensive service register and manage contracts and subscriptions.
• Oversee operational performance of connectivity, satellite and streaming services.
• Support provisioning, modification and termination of services.
• Oversee commercial administration including invoicing and margins.
• Manage relationships with network operators and service providers.
• Administer internal systems for contracts, SIM allocations and CRM.

Skills

Service management

Network operations

Supplier management

CRM

Excel

Billing & cost control

Tools

CRM software

Job description

Salary: £42,000 – £48,000 per annum (depending on experience)

Excelerate Technology is a leader in complex communication solutions, delivering critical connectivity and technology services to customers around the world. We are looking for a Network Services Manager to take responsibility for the operational management, administration and commercial oversight of our network and platform-based services.

The Challenge:

This is a varied role at the heart of our Technical team. You will be responsible for ensuring our customer and internal services are effectively managed, accurately documented and commercially controlled. From cellular connectivity and satellite communications to video streaming and secure file-sharing platforms, you’ll coordinate multiple service streams while working closely with our Technical, Sales and Finance teams and external service providers.

What you’ll lead:

• Service Management: Maintain a comprehensive and accurate service register, ensuring services, contracts, subscriptions and service-related assets are properly recorded and managed.
• Network & Services: Oversee the operational performance of services including cellular connectivity, satellite communications, video streaming platforms and secure file-sharing solutions.
• Provisioning: Support the provisioning, modification, suspension and termination of services, ensuring services are correctly managed and recorded.
• Commercial: Oversee the commercial administration of services, including contract and renewal tracking, invoice reconciliation, service margins and identifying opportunities for cost control and optimisation.
• Suppliers: Manage relationships with network operators and service providers, coordinating with them to support effective service delivery.
• Systems: Administer internal systems relating to mobile contracts, SIM allocations and CRM platforms, maintaining accurate and up-to-date information.
• Billing: Work closely with Finance to ensure recurring services are accurately provisioned and billed.
• Governance: Maintain documentation covering service processes and governance, ensure adherence to company policies, data protection requirements and contractual obligations, and support audit and compliance activities.
• Improvement: Identify opportunities to improve internal workflows and service administration processes, helping to ensure our services remain well controlled and efficiently managed.

Who you are:

You’re an organised, analytical and commercially aware professional who is comfortable working in a technical environment. You have excellent attention to detail and the ability to manage multiple service streams while maintaining accurate records and clear processes.

You’ll ideally have experience within telecoms, connectivity, managed services or a similar technical environment, together with experience managing supplier relationships, service contracts or recurring services. Strong Microsoft Excel skills and experience with CRM or comparable business platforms are important, as is the ability to monitor costs, billing and service margins.

Experience with cellular or satellite communication services, recurring revenue service models or structured service management methodologies such as ITIL would be advantageous.

Most importantly, you’re proactive, self-motivated and confident coordinating with multiple stakeholders. You’ll work closely with our Technical Engineers, Sales and Finance teams, as well as external suppliers and network operators, so strong communication, organisation and problem-solving skills are essential.

What we offer:

• 25 days annual leave (plus bank holidays)
• Pension
• Employee Assistance Programme
• Fresh fruit in the office
• Free team lunch at the office on the last Friday of each month
• Free car parking at our head office
• Purpose-driven work within a specialist technology business
• A collaborative and supportive team

Ready to take ownership?

Join us and play a key role in managing the network and platform-based services that support our customers and internal operations.

Based out of our Cardiff HQ, with some flexibility for remote working and occasional travel.