2nd Line Technician
Netmatters Ltd
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Benefits offered by this job
Job summary
Netmatters Ltd is looking for a motivated 2nd Line Support Technician to tackle challenges and enhance customer service. This role involves supporting small and medium business networks and overseeing Office 365 installations.
The ideal candidate will have excellent IT skills, a strong team spirit, and be able to take on substantial responsibilities. A full UK driving licence is essential. We offer competitive salaries, health perks, and an environment that promotes a good work-life balance.
Qualifications
- Experience supporting small and medium-sized businesses in an outsourced IT company (2+ years).
- Experience logging time on tickets.
Responsibilities
- Set up and support small and medium business networks.
- Support PCs and servers remotely and on-site.
- Install business computer systems effectively.
- Manage Office 365 installations and migrations.
- Support customer applications as required.
Skills
Job description
Learn more about this exciting new job opportunity and apply today!
We are on the lookout for a motivated 2nd Line Support Technician who is ready to embrace challenges and solve problems. Join us as we embark on exciting new projects, where your contribution will help us deliver exceptional customer service to our clients and inspire growth together.
Hours: 40 hours per week, Monday - Friday
Location: Cambridge - Cambridgeshire & Wymondham - Norfolk
Netmatters is dedicated to the welfare and development of allourteam members.Wewant everyone to enjoy a good work life balance and we go above and beyond to ensure this happens.Health and wellbeing are a high priority for us.
Team is at the core of our “Values ” and we strive to deliver a positive end to end experience for all including clients and suppliers.
Asan ambitious company, we arecontinuingtogrow bringing both challenges and opportunitieskeeping thingsinteresting.
Beinga conscientious company,wetake our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
Good IT and problem solving skills in the following areas:
- Onsite router installations
- Basic Firewall installation
- SSL VPN configuration
- Acronis backup setups and troubleshooting
- Monitoring Alerts
- Network Switches
- Server Alerts
- Monitoring Deployment
- Completion of IT Solutions & Project Work
- Network Switches & Firewalls
- Office 365 Migration & Management
- SharePoint Deployment
- Public Wi‑Fi
- UPS
- NAS Drive
- The ability to work in a team and provide good, intelligent input where required.
- Well organised with the ability to take responsibility for the tasks assigned to you.
- The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.
- Full UK Driving Licence
- A minimum of 2+ years of experience in supporting small and medium‑size businesses in an outsourced IT company.
- Experience of logging time on tickets
- Setting up and supporting small and medium business networks.
- Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
- Installing business computer systems.
- Office 365 maintenance, installation and migration.
- Supporting customer applications.
- Microsoft Exchange 2016/2019.
- Setting up email accounts.
- Managing DNS.
- Administration of IP Phone systems (via web-based interface).
- Working with a diverse client base in different industry sectors.
- Taking on technical lead responsibilities, helping to shape and develop clients' long‑term IT Strategies.
- Exposure to different and new technologies tailored to clients' specific needs and requirements.
- Opportunity to specialise in specific industry sectors, helping to shape and develop the platform.
All applicants must have a Right to Work in the UK.
- A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
- Parking available for all staff at all locations.
- Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables’.
- End of year awards ceremony where winners receive recognition and a well‑earned prize including vouchers and perhaps your favourite beverage.
- Real advancement opportunities for any technical or managerial aspirations you may have.
- The opportunity to be a part of something great and thoroughly enjoyable.
- A collaborative environment that is both challenging and supportive.
- A structured workflow to promote mental health that allow s you to focus on the task at hand while also allowing you to leave work at work when you’ve finished for the day.
- Enhanced Maternity and Paternity Packages.
- Parental Returners Programme.
- We strive to make sure all our staff have a good work /life balance so all flexible working requests will be considered.
- 33 days holiday (including bank holidays) rising to 35 days in recognition of 5 years service, 38 days in recognition of 10 years service, and 39 days in recognition of 15 years service.
- The option to buy and sell holiday.
- Outside seating area with BBQ’s.
- In‑house gym and showers 24/7 (Wymondham office Only).
- Vitality private health insurance to ensure the best physical and mental well‑being of all employees.
- Access to Aviva Smart Health to offer a convenient way to connect to the tools you need to manage your health and wellbeing. It offers unlimited access to a suite of six services; a 24/7 UK‑based GP, Best Doctors, mental health support, a health check, access to nutrition consultations and an online fitness programme.
- Electric car scheme available after 12 months of service.
- Free flu jabs every year.
- Free fruit for all to help with your 5 a da y.
- Free access to an amazing confidential personal life coach to promote good mental health.
- Access to Perkbox with free phone insurance, breakdown cover and other great deals.
- Interest free 12-month loans to support you when there are unexpected expenses.
- A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.
- Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
- Recognition of life events so we celebrate with you.
- Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.
- Comprehensive development plans to promote personal development whatever your aspirations.
- Open plan offices with break out areas including gaming setups for lunchtime competitions.
Over the last 18 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.
Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.
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