1st Line Technician

Netmatters Ltd.; Wymondham; Sur place; GBP 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Parking available

Salary reviews

Private health insurance

Perkbox access

Lunch and Learn sessions

Flexible working requests considered

33 days holiday (incl. bank holidays)

Résumé du poste

Netmatters understands the value of reliable IT support and is seeking a skilled 1st Line Support Technician to join the team in Wymondham. You will resolve technical issues for clients and provide excellent customer service, supporting PCs/servers, software installs, email hosting, and remote/on-site assistance.

We value strong IT knowledge, good communication, and a full UK driving licence. The role offers a competitive salary and a supportive, growth‑driven environment at Netmatters.

Qualifications

• Good IT and problem solving skills across common IT issues.
• Experience with Office 365 management and VPN connectivity.
• Excellent communication and customer service abilities.

Responsabilités

• Provide first-line IT support to clients and resolve technical issues.
• Install PCs, upgrade software, and support customer applications.
• Set up email accounts and hosting (Linux & Windows) and support Macs remotely and on-site.

Connaissances

Good IT and problem solving

Office 365 Management

VPN and connectivity troubleshooting

Strong written and oral skills

Confidence on the phone with clients

Experience in outsourced IT support

Full UK driving licence

2+ years supporting SMB networks

Description du poste

Live chat

Performance & Analytics

• Monitoring and providing statistics on how our website is used.
• Helping us improve our website by measuring any errors that occur.
• Testing the website's design and operability

AI shouldn't be complicated. We design workflows that cut out the busywork, so your team can focus on what actually matters. Trusted by schools, manufacturers, care providers and more across the UK.

From bespoke software to business automation, we help you turn technology into a real advantage. Our team works alongside yours to design, build and integrate systems that fit how your business actually operates, not the other way around.

Technology should support your business, not slow it down. From day-to-day IT support to cloud services, cyber security and consultancy, we keep your systems running smoothly so your team can focus on the work that matters.

Getting found online takes more than a website. We help you build visibility and drive real results through SEO, PPC, email and social media, all working together as one joined-up strategy.

Your business runs on clear communication. We provide mobile, phone systems, connectivity and VoIP solutions that keep your team talking to each other, and to your customers, without the downtime.

Your website is often the first impression customers get, so make it count. We design and build sites that look great, work hard, and grow with your business, from eCommerce to branding, apps and hosting.

Talent doesn't always come with a computer science degree, or a traditional career path. Through our Scion Scheme, we train people for real careers in tech, combining hands‑on learning with support from a network of collaborators.

We're a team that genuinely cares about the businesses we work with. Find out what makes Netmatters different, from how we work with our clients to how we look after our own people.

Every client is different. We work with businesses across the UK, big and small. See the projects we've delivered and hear from the people we've delivered them for.

Stay up to date with the latest from Netmatters: industry insights, company news, and events where you can meet the team in person.

AI shouldn't be complicated. We design workflows that cut out the busywork, so your team can focus on what actually matters. Trusted by schools, manufacturers, care providers and more across the UK.

From bespoke software to business automation, we help you turn technology into a real advantage. Our team works alongside yours to design, build and integrate systems that fit how your business actually operates, not the other way around.

Technology should support your business, not slow it down. From day-to-day IT support to cloud services, cyber security and consultancy, we keep your systems running smoothly so your team can focus on the work that matters.

Getting found online takes more than a website. We help you build visibility and drive real results through SEO, PPC, email and social media, all working together as one joined-up strategy.

Your business runs on clear communication. We provide mobile, phone systems, connectivity and VoIP solutions that keep your team talking to each other, and to your customers, without the downtime.

Your website is often the first impression customers get, so make it count. We design and build sites that look great, work hard, and grow with your business, from eCommerce to branding, apps and hosting.

Talent doesn't always come with a computer science degree, or a traditional career path. Through our Scion Scheme, we train people for real careers in tech, combining hands‑on learning with support from a network of collaborators.

We're a team that genuinely cares about the businesses we work with. Find out what makes Netmatters different, from how we work with our clients to how we look after our own people.

Every client is different. We work with businesses across the UK, big and small. See the projects we've delivered and hear from the people we've delivered them for.

Stay up to date with the latest from Netmatters: industry insights, company news, and events where you can meet the team in person.

Hours:
40 hours per week, Monday - Friday

We are looking for a skilled 1st Line Support Technician to join the team, helping to resolve technical issues for our clients and providing exceptional customer service.

About our values (How we work)

Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work-life balance, and we go above and beyond to ensure this happens. Health and well-being are a high priority for us.

Team is at the core of our “Values” and we strive to deliver a positive end-to-end experience for all, including clients and suppliers.

As an ambitious company, we continue to grow, bringing both challenges and opportunities, which keep things interesting.

Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organise fun sponsored events so all team members can get involved. After years of effort, we have achieved carbon neutrality and are now working to further reduce our impact.

We are proud to be an equal opportunity employer and encourage applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, belief, or marital status. The Netmatters TRUE Values approach encapsulates our belief that everyone has the right to be themselves and to be that person at work.

What you should bring:

• Good IT and problem solving skills in areas such as Anti-Virus, Disk Space, Memory / CPU, Office 365 Management, VPN and connectivity troubleshooting
• Strong written and oral skills
• Confidence on the phone when dealing with clients
• A passion for IT and willingness to learn
• Experience in outsourced IT support
• Full UK driving licence
• 2+ years supporting SMB networks

Extra skills that would be great:

• Experience in an IT Managed Service Provider
• Experience tracking time

Some specifics of the role

• Support for PCs and servers (Windows 10/11, Server 2016–2022)
• Installing PCs and upgrading software
• Supporting customer applications
• Setting up email accounts and hosting (Linux & Windows)
• Supporting Macs remotely and on-site

Hours: 40 hours per week

All applicants must have the Right to Work in the UK.

What We Offer To You

• A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
• Parking available for all staff at all locations.
• Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables'.
• End of year awards ceremony where winners receive recognition and a well‑earned prize including vouchers and perhaps your favourite beverage.
• Real advancement opportunities for any technical or managerial aspirations you may have.
• The opportunity to be a part of something great and thoroughly enjoyable .
• A collaborative environment that is both challenging and supportive .
• A structured workflow to promote mental health that allow s you to focus on the task at hand while also allow you to leave work at work when you’ve finished for the day .
• Enhanced Maternity and Paternity Packages.
• Parental Returners Programme.
• We strive to make sure all our staff have a good work /life balance so all flexible working requests will be considered.
• 33 days holiday (including bank holidays) rising to 35 days in recognition of 5 years service, 38 days in recognition of 10 years service, 39 days in recognition of 15 years service.
• The option to buy and sell holiday .
• Outside seating area with BBQ ’s.
• I nhou se gym and showers 24/7 (Wymondham office Only).
• Vitality private health insurance to ensure the best physical and mental well‑being of all employees.
• Access to Aviva Smart Health tooffer a convenient way to connect to the tools you need to manage your health and wellbeing. It offers unlimited access to a suite of six services; a 24/7 UK-based GP, Best Doctors, mental health support, a health check, access to nutrition consultations and an online fitness programme.
• Electric car scheme available after 12 months of service .
• Free flu jabs every year .
• Free fruit for all to help with your 5 a da y .
• Free a ccess to an amazing confidential p ersonal life coach to promote good mental health .
• Access to Perkbox with free phone insurance, breakdown cover and other great deals .
• Interest free 12-month loans to support you when there are unexpected expenses.
• A comprehensive program of funded events so you can choose to get involved beyond your worki ng day, football, BBQs, running, cycling, nights out and so much more.
• Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
• Recognition of life e vents so we celebrate with you.
• Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future .
• Co mprehensive development plans to promote personal development whatever your aspirations.
• Open plan offices with break out areas including gaming setups for lunchtime competitions .

Over the last 18 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.

Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.