Technical Service & Training Manager

ASSA ABLOY Group; Sheffield; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Salary and benefits package

Company pension scheme

Car or car allowance

National service capability impact

Job summary

ASSA ABLOY Entrance Systems is seeking a Technical Service & Training Manager to lead hands-on technical support across the UK, Ireland, and parts of Europe. You will diagnose complex faults on-site and remotely, coach engineers and subcontractors, and drive technical readiness for new product launches.

The role combines field service with formal training delivery and performance improvement, working closely with Service Operations and Installation teams in a dynamic national service

Qualifications

• Strong troubleshooting skills in doors/entrance systems.
• Experience coaching engineers and subcontractors.
• Field service background in technical environments.
• Ability to diagnose complex faults on-site and remotely.

Responsibilities

• Provide hands-on technical support to engineers and subcontractors, diagnosing faults on-site and remotely.
• Act as field technical expert, identify recurring issues, and support improvements to first-time fix performance.
• Deliver structured technical training, demonstrations, and coaching across product range and new launches.
• Support onboarding and training interventions for engineers and subcontractors.
• Conduct on-site competency assessments, technical evaluations, and audits with safety and quality standards.

Skills

Technical troubleshooting

Field service

Training delivery

Coaching

Communication

Job description

Are you an experienced technical professional from the doors or entrance systems industry with strong troubleshooting skills and a passion for sharing your expertise with others? Join ASSA ABLOY Entrance Systems and play a key role in strengthening technical capability, engineering standards and service performance across the UK. Please note that this role requires extensive travel across the UK, occasional travel to Ireland and some European travel, primarily to Sweden, particularly in connection with new product training. What you would do as our Technical Service & Training Manager Working closely with our Service and Operations teams, you will act as a technical expert for complex field issues while supporting the ongoing development and performance of engineers and subcontractors. This is a hands-on, field-based role combining complex technical troubleshooting with engineer coaching, training and capability development. You'll work closely with engineers, subcontractors and operational teams, personally diagnosing and resolving challenging technical issues while helping to improve technical knowledge and standardise best practices across the business. You would also be respinsible for:

Key responsibilities

• Providing hands-on technical support to engineers, managers and subcontractors, personally diagnosing and resolving complex faults, repairs and product-related issues both on-site and remotely.
• Acting as a point of technical expertise in the field, identifying recurring issues, supporting improvements to first-time fix performance and working with engineering and product teams to improve product and service performance.
• Delivering structured technical training, hands-on demonstrations, refresher sessions and targeted coaching across our product range and relevant competitor equipment, while supporting new product launches and technical readiness.
• Working alongside Service Operations Managers and Installation Project Managers to support engineer and subcontractor onboarding, identify technical skill gaps and develop appropriate coaching and training interventions.
• Conducting on-site competency assessments, technical evaluations and audits, while working with operational leaders, HR and QHSE to support consistent technical, safety and quality standards across the business.
• Has strong hands-on technical experience within the doors industry, ideally including entrance systems products, with the ability to independently diagnose and resolve complex technical faults in the field.
• Has a background in field service, engineering or a similar technical environment, with excellent diagnostic, troubleshooting and problem-solving capabilities.
• Has experience sharing technical knowledge with others through coaching, training or hands-on support and is comfortable helping engineers develop their capabilities and improve performance.
• Has a solid understanding of relevant health and safety requirements, technical standards and compliance within a field engineering environment.
• Is open, engaging and confident, with strong communication skills and the ability to build effective relationships while also being comfortable challenging others, making decisions and maintaining technical standards when required.

Preferred experience

• Experience with ASSA ABLOY Entrance Systems products or similar competitor equipment.
• Experience conducting technical competency assessments or field audits.
• Training or instructional qualifications, such as Train the Trainer or PTLLS.
• Experience supporting new product introductions and delivering associated technical training.
• Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

Benefits

• Learning and career development opportunities, whether it's technical training, professional development or enhancing your existing skills.
• A competitive salary and benefits package.
• Company pension scheme.
• Company car or car allowance.
• The opportunity to play a key role in strengthening technical capability and engineering standards across a national service organization.