Technical Support Technician

ASSA ABLOY Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Inclusive working environment

Comprehensive training and development

Exposure to technologies across UK and

Learn from experienced professionals

Career growth opportunities

Job summary

ASSA ABLOY Group is seeking a Technical Support Technician to deliver high-quality technical assistance across the UK and Europe. You will diagnose and resolve hardware, software, operating system, and connectivity issues, providing timely updates and ensuring excellent customer service.

The role involves assisting engineers and customers with software configurations, testing new technologies, and documenting processes to improve performance and reliability.

Qualifications

• Knowledge of networks, servers, and IT troubleshooting.
• Strong communication skills with the ability to provide effective support via phone, email, live chat, and face-to-face interactions.
• Experience in a Technical Support or similar role is advantageous.
• Competent in Microsoft Office and adaptable to new software systems.
• Able to meet BS7858 security vetting requirements.

Responsibilities

• Provide technical assistance to customers via phone and email, resolving hardware, software, and connectivity issues.
• Troubleshoot and manage technical issues through to resolution, escalating complex cases when needed.
• Assist engineers and customers with software configuration, system maintenance, and user training.
• Test new technologies, document processes, and recommend improvements to enhance service performance and reliability.
• Maintain accurate records, raise purchase orders, complete administration tasks, and support the wider Technical Support Team.

Skills

Network knowledge

Server knowledge

IT troubleshooting

Communication skills

Customer service

Partnership development

Proactive

Tools

Microsoft Office

Job description

As our Technical Support Technician, you will play a key role in delivering a high-quality technical assistance service across the UK and Europe. We are seeking a motivated, customer-focused, and detail-oriented individual to assist with the diagnosis and resolution of hardware, software, operating system, and connectivity issues. You will provide timely and accurate updates to customers, help ensure service requests are managed efficiently, and contribute to delivering an exceptional customer experience. Reporting to the Technical Support Manager, you will assist the team in maintaining high standards of service, technical excellence, and customer satisfaction. You would also:

• Provide technical assistance to customers via phone and email, resolving hardware, software, and connectivity issues while delivering excellent customer service.
• Troubleshoot and manage technical issues through to resolution, keeping customers informed and escalating complex cases when needed.
• Assist engineers and customers with software configuration, system maintenance, application rollouts, and user training.
• Test new technologies, document technical processes, and recommend improvements to enhance service performance and reliability.
• Maintain accurate records, raise purchase orders, complete administration tasks, and support the wider Technical Support Team as required., We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:
• A helpful and inclusive working environment where your contribution is valued.
• Comprehensive training and ongoing development opportunities to help you build your technical knowledge and career.
• Exposure to a wide range of technologies, systems and customer environments across the UK and Europe.
• The opportunity to work with an experienced Technical Support Team and learn from industry professionals.
• A culture that encourages innovation, problem-solving and professional growth.
• Has knowledge of networks, servers, and IT troubleshooting, with previous experience in a Technical Support or similar role being advantageous.
• Has strong communication skills with the ability to provide effective support via phone, email, live chat, and face-to-face interactions.
• Has excellent customer service and partnership development skills, with the ability to work effectively with internal and external stakeholders.
• Is proactive and self-motivated, with a genuine interest in technology and emerging IT solutions.
• Is competent in Microsoft Office, adaptable to new software systems, and able to meet BS7858 security vetting requirements.

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.