Technical Service Operator (Print)

TN United Kingdom; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in sustainable packaging solutions is seeking a Technical Service Operator to enhance their production processes. In this role, you will manage technical information related to carton production, ensuring quality standards and customer requirements are met. Your proactive approach will support continuous improvement initiatives, and your expertise in print and packaging will be invaluable. Join a company that values integrity, respect, and teamwork, and offers comprehensive training and development opportunities. This is your chance to make an impact in a global organization committed to sustainability and inclusion.

Benefits

Comprehensive Training and Development

Attractive Salary

Corporate Culture of Integrity

Career Opportunities in Sustainability

Qualifications

• Experience in print, packaging, or manufacturing is desirable.
• Strong attention to detail and problem-solving skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Manage technical carton production information within the Technical Service team.
• Ensure production meets quality standards and customer requirements.
• Participate in continuous improvement initiatives and quality programs.

Skills

Attention to Detail

Problem-Solving

Communication

Teamwork

Education

Experience in Print or Packaging

Familiarity with Radius ERP

Proficiency in MS Office Suite

Tools

Radius ERP

MS Office Suite

Adobe

FileMaker

Job description

Technical Service Operator (Print), Belfast

Client: WestRock

Location: Belfast, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 3a318f11ba8e

Job Views: 11

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to advance fiber-based packaging.

The Opportunity: As a Technical Service Operator, you will play a vital role in ensuring our sites meet customer and company requirements. You will maintain positive relationships with suppliers, internal teams, and external customers. Your proactive approach to quality will support continuous improvement, and you will manage technical information related to carton production.

How you will impact Smurfit Westrock:

• Manage technical carton production information within the Technical Service team.
• Receive directives from your line manager, participate in meetings, and conduct performance reviews.
• Perform general responsibilities as instructed, assist teammates, and operate efficiently within the preproduction environment.
• Gather data from customers for new items.
• Generate Master Estimates, Production Estimates, and item specifications.
• Manage revision levels and obsolescence of items.
• Ensure accurate cost capture.
• Make decisions regarding the use of combi print and process items accordingly.
• Conduct technical pre-flighting of artwork.
• Ensure production meets quality standards, SOP guidelines, and customer requirements.
• Participate in continuous improvement initiatives and quality programs.

What you will need to succeed:

• Experience in print, packaging, or manufacturing is desirable.
• Familiarity with Radius ERP software is advantageous.
• Proficiency in MS Office Suite; familiarity with Adobe / FileMaker software is beneficial.
• Knowledge of print/prepress/repro activities.
• Strong attention to detail and problem-solving skills.
• Excellent communication and teamwork abilities.

What we offer:

• A corporate culture based on loyalty, integrity, and respect.
• An attractive salary reflecting skills and potential.
• Comprehensive training and development opportunities.
• A career with a global packaging company committed to sustainability, safety, and inclusion.

Smurfit Westrock is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.