Technical Service Controller: Lead Engineers & Timely Jobs

Finning; Peterborough; On-site; GBP 52,000 - 67,000; Full time

Benefits offered by this job

Competitive salary + annual bonus

25 days holiday + bank holidays (opton

Pension up to 7% + share scheme

Healthcare benefits (medical, dental,

Discounts platform + wellbeing support

Family-friendly policies and enhanced

Job summary

Finning (UK) Ltd is seeking a Technical Service Controller to coordinate a team of engineers, plan resources and oversee work progress for on-time, quality service and a strong customer experience.

You will lead 4–8 engineers, manage open/close work orders, support billing accuracy, and maintain clear communication with customers and internal teams in a busy office environment.

We offer a competitive salary with bonus, 25 days holiday, pension and healthcare benefits.

Qualifications

• Background in plant, agricultural, or HGV engineering.
• Gas & Diesel Engine knowledge.
• Knowledge of mobile and fixed equipment components and systems.
• Understanding of warranty and commissioning processes.
• Strong planning, organisation and communication skills.
• Ability to interpret technical issues and support non-technical teams.
• Proficient in Microsoft Office.
• Experience in a similar role desirable.

Responsibilities

• Manage and schedule engineering work to maximise productivity.
• Assess and prioritise customer requests, allocating appropriate resources.
• Monitor job progress, ensuring timely completion and accurate system updates.
• Open/close work orders and support billing accuracy.
• Lead, coach, and support a team of engineers (4–8).
• Maintain strong customer communication and service standards.

Skills

Engine knowledge

Planning & coordination

IT skills

Customer communication

Team support

Education

Foundational Engineering understanding

3+ years engineering experience

Tools

MS Office

Job description

Finning (UK) Ltd is seeking a Technical Service Controller to coordinate a team of engineers, plan resources and oversee work progress for on-time, quality service and a strong customer experience.

You will lead 4–8 engineers, manage open/close work orders, support billing accuracy, and maintain clear communication with customers and internal teams in a busy office environment.

We offer a competitive salary with bonus, 25 days holiday, pension and healthcare benefits.