Technical Service Controller

Finning International Inc.

Corby

On-site

GBP 38,000 - 56,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary + annual bonus

25 days holiday + bank holidays

Pension up to 7% + share scheme

Healthcare benefits (medical, dental,

Job summary

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience.

The role focuses on planning resources, tracking progress, and ensuring jobs are completed to standard while mentoring engineers. With a background in plant, agricultural, or HGV engineering, you’ll be the technical link between engineers and the control team, interpreting issues and

Qualifications

Foundational engineering knowledge required.
Minimum 3 years in a technical or mechanical role.
C&G/NVQ Apprenticeship or equivalent.

Responsibilities

Manage and schedule engineering work to maximise productivity
Assess and prioritise customer requests, allocating resources
Monitor job progress, ensuring timely completion and updates
Open/close work orders and support billing accuracy
Lead, coach, and support a team of engineers (4-8)
Maintain strong customer communication and service standards
Develop knowledge of gas & diesel engine products
Understand warranty and commissioning processes

Skills

Team leadership

Resource planning

Customer communication

Engineering background

MS Office

Education

Foundational Engineering understanding

C&G/NVQ Apprenticeship

Tools

MS Office

Job description

As a Technical Service Controller, you will coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience. You'll plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard. Using your background in plant, agricultural, or HGV engineering, you'll act as the technical link between engineers and the control team-interpreting issues defining required works, and ensuring jobs are scoped, prioritised, and completed to a high standard. You'll also mentor engineers, monitor performance, and ensure service processes are followed.,

Manage and schedule engineering work to maximise productivity
Assess and prioritise customer requests, allocating appropriate resources
Monitor job progress, ensuring timely completion and accurate system updates
Open/close work orders and support billing accuracy
Lead, coach, and support a team of engineers (4-8)
Maintain strong customer communication and service standards
Background in plant, agricultural, or HGV engineering
Gas & Diesel Engine product knowledge
Good knowledge of mobile and fixed equipment components and systems
Understanding of warranty and commissioning processes
Strong planning, organisation, and communication skills
Ability to interpret technical issues and support non-technical teams
Good IT skills (Microsoft Office)
Experience in a similar role (desirable)

Education and Experience

Foundational Engineering understanding and qualification
Minimum of 3 years' experience in a technical or mechanical engineering role (C&G / NVQ Apprenticeship)
Previous experience in a similar role within similar industry environment desirable

Hours

Hours - 41.5. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Our employees are rewarded with an attractive all-round

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Benefits