Technical Service Controller

Finning (UK) Ltd; Leeds; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

Pension + share scheme

Healthcare benefits

Discounts platform

Parental leave

Job summary

Finning (UK) Ltd in Leeds is seeking a Technical Service Controller to coordinate a team of engineers and deliver efficient, high‑quality service and a strong customer experience. You will plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard.

Using your background in plant, agricultural, or HGV engineering, you will interpret issues, define required works, and mentor engineers while ensuring service processes are followed and maintained to a

Qualifications

• Background in plant, agricultural, or HGV engineering.
• Gas & Diesel Engine product knowledge.
• Good knowledge of mobile and fixed equipment components and systems.
• Understanding of warranty and commissioning processes.
• Strong planning, organisation, and communication skills.
• Ability to interpret technical issues and support non-technical teams.
• Good IT skills (Microsoft Office).
• Experience in a similar role (desirable).

Responsibilities

• Manage and schedule engineering work to maximise productivity.
• Assess and prioritise customer requests, allocating resources.
• Monitor job progress, ensuring timely completion and accurate system updates.
• Open/close work orders and support billing accuracy.
• Lead, coach, and support a team of engineers (4-8).
• Maintain strong customer communication and service standards.

Skills

Plant engineering

Agricultural engineering

HGV engineering

Gas & Diesel engines

Warranty & commissioning

Planning & organisation

Communication

Microsoft Office

Education

Foundational Engineering understanding

3+ years technical/mechanical experience

Similar industry experience desirable

Job description

power systems applications.

What We Offer

• Competitive salary + annual bonus
• 25 days holiday + bank holidays (option to buy more)
• Pension up to 7% + share scheme
• Healthcare benefits (medical, dental, optical)
• Discounts platform + wellbeing support
• Family-friendly policies and enhanced parental leave

Key Responsibilities

• Manage and schedule engineering work to maximise productivity
• Assess and prioritise customer requests, allocating appropriate resources
• Monitor job progress, ensuring timely completion and accurate system updates
• Open/close work orders and support billing accuracy
• Lead, coach, and support a team of engineers (4-8)
• Maintain strong customer communication and service standards

Requirements

• Background in plant, agricultural, or HGV engineering
• Gas & Diesel Engine product knowledge
• Good knowledge of mobile and fixed equipment components and systems
• Understanding of warranty and commissioning processes
• Strong planning, organisation, and communication skills
• Ability to interpret technical issues
• and support non-technical teams
• Good IT skills (Microsoft Office)
• Experience in a similar role (desirable)

Education and Experience

• Foundational Engineering understanding and qualification
• Minimum of 3 years' experience in a technical or mechanical engineering role
• Previous experience in a similar role within similar industry environment desirable

Hours

Hours - 41.5. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx.

Working Environment

Office based

At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round

At Finning, we prioritize creating a diverse and inclusive environment.

We are proud to be an equal opportunity employer, and

we actively encourage all individuals to express themselves and achieve their full potential.

As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.

Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Summary

Location: Leeds, GBType: Full time

Company

Finning (UK) LtdNumber of Openings:1Worker Type:PermanentPosition Overview:As a Technical Service Controller, you will coordinate a team of engineers to deliver efficient, high-quality service and a strong customer experience. You'll plan and allocate resources, manage work progress, and ensure jobs are completed on time and to standard.Using your background in plant, agricultural, or HGV engineering, you'll act as the technical link between engineers and the control team-interpreting issues defining required works, and ensuring jobs are scoped, prioritised, and completed to a high standard. You'll also mentor engineers, monitor performance, and ensure service processes are followed.

Job Description

About UsFinning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of