Technical Service Advisor

Man Truck & Bus UK; Stretford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Excellent pension scheme

Company car scheme

25 days holidays plus bank holidays

Job summary

Man Truck & Bus UK in Manchester is seeking a Customer Service Advisor to join our busy branch on a full-time, permanent basis.

You will support the workshop and parts department, cost the work, and raise invoices from job cards. You will be responsible for cash and cheques for completed work and parts used, and report time, hours sold and budgetary information as required.

Qualifications

• Experience in customer service environments.
• Able to work under pressure with attention to detail.
• Flexible, proactive and able to work in a small team.

Responsibilities

• Coordinate workload with the workshop and support the parts department with ordering parts and sub-contract work when required.
• Cost the work and raise invoices from job cards/repair orders; manage cash and cheques paid for work and parts.
• Report time, hours sold, statistics and budgetary information as required.

Skills

Customer service experience

Administrative experience

Proactive

Job description

Do you have experience of providing a fast and effective service for a variety of customers?

Are you able to work well under pressure, with a keen eye for detail?

Customer Service Advisor

We are looking for a Customer Service Advisor to join our busy Manchester Branch on a full-time, permanent basis.

In this role:

Along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders. Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

To be successful in this role:

We are looking for someone who is flexible, proactive and likes working in a faced past environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.

• competitive salary plus bonus scheme.
• excellent pension scheme.
• fantastic company car scheme with a new VW group car every six months.
• 25 days holidays plus bank holidays.