Technical Service Advisor

MAN Truck & Bus; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus scheme

Pension

Company car

Holidays

Job summary

MAN Truck & Bus in Manchester is seeking a Customer Service Advisor to join our busy branch on a full-time, permanent basis. You will support workshop workloads and the parts department, costing work and raising invoices, and handling cash and payments securely.

The ideal candidate will be flexible, proactive and comfortable in a fast-paced environment, with some technical knowledge or prior administrative experience in customer service.

Qualifications

• Experience in customer service environment.
• Ideal candidates have some technical knowledge or administrative experience.
• Ability to work in a small, passionate team.

Responsibilities

• Assist with workshop workload and parts department tasks.
• Cost out work and raise invoices from job cards/repair orders.
• Manage cash, cheques and charge-backs to appropriate accounts.
• Report time, hours sold, statistics and budget information as required.

Skills

Customer service

Under pressure

Administrative experience

Teamwork

Attention to detail

Technical knowledge

Job description

Do you have experience of providing a fast and effective service for a variety of customers?

Are you able to work well under pressure, with a keen eye for detail?

Customer Service Advisor

We are looking for a Customer Service Advisor to join our busy Manchester Branch on a full-time, permanent basis.

In this role:

Along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub-contract work when required. You will be costing the work and raising invoices from job card/repair orders. Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

To be successful in this role:

We are looking for someone who is flexible, proactive and likes working in a faced past environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.

• competitive salary plus bonus scheme.
• excellent pension scheme.
• fantastic company car scheme with a new VW group car every six months.
• 25 days holidays plus bank holidays.