Technical Sales & Service Coordinator (Equipment Solutions)

Lord Search & Selection; Shrewsbury; On-site; GBP 36,000 - 44,000; Full time

Job summary

Lord Search & Selection is recruiting a Technical Sales & Service Coordinator in Shrewsbury to join its engineering and equipment team. The role blends technical support, service coordination and proactive sales, acting as a key customer contact and ensuring repairs are completed efficiently.

Day-to-day duties include telephone and email technical support, coordinating engineers and repair schedules, preparing quotations and managing service records and invoicing.

Qualifications

• Experience in technical sales, engineering, equipment sales or service coordination.
• Strong customer service and communication skills.
• Ability to understand technical issues and discuss solutions with customers.
• Excellent organisation and ability to manage multiple priorities.
• Commercial awareness and comfort discussing costs, quotations and sales opportunities.
• Experience using business systems to manage service jobs and customer records (e.g., SAP).

Responsibilities

• Provide telephone and email technical support and troubleshoot machine faults.
• Identify spare parts requirements and prepare technical information, diagrams and quotations.
• Coordinate engineers, repair schedules, machine collections and returns.
• Manage service calls, repair records and invoicing.
• Review engineer reports and advise on warranty, repairs or write-offs.
• Upsell maintenance, spare parts and additional services to customers.

Skills

Technical sales

Customer service

Technical understanding

Organization

Commercial awareness

SAP experience

Job description

Lord Search & Selection is recruiting a Technical Sales & Service Coordinator in Shrewsbury to join its engineering and equipment team. The role blends technical support, service coordination and proactive sales, acting as a key customer contact and ensuring repairs are completed efficiently.

Day-to-day duties include telephone and email technical support, coordinating engineers and repair schedules, preparing quotations and managing service records and invoicing.