Sales Co-Ordinator

Oliver Rae; Shrewsbury; Vor Ort; GBP 32.000 - 39.000; Vollzeit

Zusammenfassung

Oliver Rae Ltd in Shrewsbury is seeking a Sales Co-ordinator to join a dynamic team. The role blends customer service, technical service coordination and proactive sales, acting as the main contact for customers, resolving issues, coordinating repairs and promoting service packages and parts.

You will liaise with engineers, suppliers and customers to ensure timely repairs and quoting, while growing sales through maintenance contracts.

Qualifikationen

• Experience in customer service, technical sales, service administration or a similar role.
• Excellent communication skills speaking with customers over the phone.
• A proactive, commercially minded approach with an interest in sales.
• Strong organisation and ability to manage multiple priorities.

Aufgaben

• Providing telephone and email support, helping customers troubleshoot machine issues and identify solutions.
• Coordinating service requests, repairs and engineer schedules from start to finish.
• Preparing quotations, managing purchase orders and processing completed jobs through SAP/OneExpand.
• Liaising with engineers, suppliers and customers to ensure repairs are completed efficiently.
• Managing existing service and maintenance agreements.
• Proactively contacting customers to promote servicing, maintenance packages and additional products.
• Following up quotations, converting opportunities into sales and building strong customer relationships.

Kenntnisse

Customer service

Technical sales

Service administration

Communication

SAP

Tools

SAP

OneExpand

Jobbeschreibung

Sales Co-Ordinator

Shrewsbury

Up to 35,000 per annum dependent on experience - 08:00 - 17:00 Monday - Thursday and 16:00 on a Friday

Are you a confident communicator with a passion for customer service, problem-solving and sales?

We're looking for a proactive and commercially minded Sales & Customer Service Coordinator to join an established business in a varied role combining customer support, technical service coordination and proactive sales.

You’ll be a key point of contact for customers, helping resolve technical queries, coordinating repairs and servicing, and identifying opportunities to generate additional business through service packages, spare parts and equipment.

Key Responsibilities

• Providing telephone and email support, helping customers troubleshoot machine issues and identify solutions.
• Coordinating service requests, repairs and engineer schedules from start to finish.
• Preparing quotations, managing purchase orders and processing completed jobs through SAP/OneExpand.
• Liaising with engineers, suppliers and customers to ensure repairs are completed efficiently.
• Managing existing service and maintenance agreements.
• Proactively contacting customers to promote servicing, maintenance packages and additional products.
• Following up quotations, converting opportunities into sales and building strong customer relationships.

What we're looking for

• Experience in customer service, technical sales, service administration or a similar role.
• Excellent communication skills and confidence speaking with customers over the phone.
• A proactive, commercially minded approach with an interest in sales.
• Strong organisation and the ability to manage multiple priorities.
• Good IT skills, ideally with experience using SAP or similar systems.
• Engineering, machinery or technical product experience would be advantageous, although training can be provided.

Key Targets

• Minimum of 10 proactive customer calls per day.
• Target conversion rate of 60% on quoted service opportunities.

What's on Offer?

• A varied role combining customer service, technical support and sales.
• Opportunity to develop technical product knowledge.
• A chance to build long-term customer relationships.
• The opportunity to make a real contribution to business growth.

Interested? If you enjoy working with people, solving problems and spotting opportunities to generate business, we'd love to hear from you!