Technical Sales and Service Coordinator

SF Partners; Shrewsbury; Vor Ort; GBP 35.000 - 45.000; Vollzeit

Zusammenfassung

SF Partners in Shrewsbury is seeking a Technical Sales and Service Coordinator on a permanent basis. The role provides professional support to customers and internal departments throughout the sales and service process, with a focus on technical advice and coordinating activities.

The successful candidate will read and interpret technical drawings, arrange quotations, orders, service visits and deliveries, and maintain accurate records in SAP.

Qualifikationen

• Experience in an engineering/manufacturing or industrial environment.
• Ability to interpret technical drawings and specifications.
• Proven track record in coordinating deliveries, installations and service activities.

Aufgaben

• Respond to customer enquiries with technical and product information.
• Read, interpret and apply technical drawings and documentation.
• Advise customers on suitable products and services based on requirements.
• Prepare, process and follow up quotations, orders and service-related documentation.
• Arrange and coordinate customer appointments, site visits, installations, inspections and service callouts.
• Coordinate collection and delivery of products and materials with drivers and internal teams.
• Monitor orders and service requests and provide timely progress updates.
• Investigate and resolve customer queries and service issues; escalate where needed.
• Maintain records in SAP and other systems.

Kenntnisse

Technical Sales

Customer service

Coordination

Tools

SAP

Jobbeschreibung

SF Partners are supporting an established Shrewsbury SW1 based business that are looking to recruit a Technical Sales and Service Coordinator on a permanent basis.

Salary: £35,000-£45,000

Working pattern: full time site based

We are seeking an experienced Technical Sales and Service Co-Ordinator to provide professional support to customers and internal departments throughout the sales and service process. The successful candidate will have previous experience in a similar role, the ability to interpret technical drawings, and a proven track record of providing technical advice, coordinating appointments, resolving customer issues, and arranging collections and deliveries. Proficiency in SAP is essential.

Key Responsibilities

• Respond promptly and professionally to customer enquiries, providing accurate technical and product information.
• Read, interpret and apply technical drawings, specifications and associated documentation.
• Advise customers on appropriate products, services and technical solutions in accordance with their requirements.
• Prepare, process and follow up quotations, orders and service-related documentation.
• Arrange and co-ordinate customer appointments, site visits, installations, inspections and service callouts.
• Arrange the collection and delivery of products, equipment and materials in liaison with customers, drivers, suppliers and relevant internal departments.
• Monitor orders and service requests, providing customers with timely updates regarding progress, delivery schedules and any changes.
• Investigate and resolve customer queries and service issues efficiently, escalating complex matters where appropriate.
• Maintain accurate customer, order, delivery and service records within SAP and other relevant business systems.
• Work collaboratively with the sales, service, warehouse, transport and technical teams to ensure the efficient operation of day-to-day activities.
• Provide support with stock management, returns, warranty claims and after-sales service processes as required.
• Ensure that all activities are conducted in accordance with company procedures, regulatory requirements and established customer service

Desirable Experience

• Experience within an engineering, manufacturing, construction, industrial or other technical environment.
• Experience coordinating deliveries, collections, installations or field-service activities.
• Familiarity with quotations, purchase orders, sales orders, returns and warranty processes.
• A relevant technical qualification or industry-specific training