Technical Sales & Customer Solutions Specialist

Octagon Group; Hitchin; On-site; GBP 28,000 - 42,000; Full time

Job summary

Octagon Group is seeking a Technical Sales Representative to deliver high-quality service to customers while supporting sales activity. The role combines technical product knowledge, sales administration and relationship management to identify customer needs and develop new business opportunities.

The position focuses on processing orders, responding to inquiries, preparing quotations and maintaining strong customer relationships to drive growth in the Hitchin market.

Qualifications

• Experience in customer-facing sales roles.
• Ability to learn technical product ranges quickly.
• Experience handling orders, quotes and deliveries.

Responsibilities

• Process and manage customer sales orders accurately and efficiently.
• Respond to customer enquiries with clear pricing and availability.
• Prepare quotations and follow up on enquiries to convert to sales.
• Develop and maintain strong, positive relationships with existing and prospective customers.
• Identify and pursue new business opportunities.
• Liaise with customers regarding orders, quotations and ETAs.
• Provide order updates and delivery information.
• Handle returns for faulty, damaged or unwanted products.
• Address product delivery, invoicing and billing queries.
• Collaborate with internal teams to meet customer requirements.

Skills

Customer service

Sales skills

Relationship-building

Technical knowledge

Quotation handling

Order processing

Proactive selling

Attention to detail

Team collaboration

Prioritisation

Job description

Octagon Group is seeking a Technical Sales Representative to deliver high-quality service to customers while supporting sales activity. The role combines technical product knowledge, sales administration and relationship management to identify customer needs and develop new business opportunities.

The position focuses on processing orders, responding to inquiries, preparing quotations and maintaining strong customer relationships to drive growth in the Hitchin market.