Inside Sales & Customer Experience Specialist

Crane Co.; Hitchin; On-site; GBP 26,000 - 36,000; Full time

Job summary

Crane Co. is seeking a Customer Service Representative in Hitchin, UK. The role focuses on delivering world-class service to Utilities Channel Partners and customers, handling order processing, quotations, and follow-up while coordinating with engineering, sales and support teams.

As a key contact for customers, you will expedite orders, manage enquiries, and strive to meet delivery promises. This position offers full-time hours with on-site presence in Hitchin, supporting continuous improvement

Qualifications

• Experience using IT and ERP systems, including Word, Excel and Outlook.
• Ability to professionally manage customer relationships.
• Strong drive to achieve high customer service levels.
• Ability to work under pressure and meet deadlines.
• Good communication across internal and external stakeholders.
• Self-motivation and team-oriented mindset.

Responsibilities

• Reviews customer enquiries and produces timely quotations.
• Processes orders accurately, including part numbers, prices and lead times.
• Coordinates with internal departments to meet delivery requirements.
• Handles customer enquiries via email/phone on product and technical topics.
• Expedites orders and provides status updates to customers.
• Ensures compliance with export laws and participates in process improvements.

Skills

Customer service

Communication

Time management

Teamwork

Initiative

Pressure handling

ERP knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Crane Co. is seeking a Customer Service Representative in Hitchin, UK. The role focuses on delivering world-class service to Utilities Channel Partners and customers, handling order processing, quotations, and follow-up while coordinating with engineering, sales and support teams.

As a key contact for customers, you will expedite orders, manage enquiries, and strive to meet delivery promises. This position offers full-time hours with on-site presence in Hitchin, supporting continuous improvement