Technical Sales and Service Supervisor

Salem Area Chamber of Commerce; Harlow; On-site; GBP 50,000; Full time

Job summary

An established industry player is on the lookout for a Technical Sales and Service Supervisor to join their dynamic team in Harlow. This exciting opportunity involves engaging with customers, providing technical support, and collaborating with various departments to ensure product excellence. If you possess a strong technical background, exceptional communication skills, and a passion for sales, this role offers a chance to make a significant impact in a thriving environment. Join a company that values innovation and teamwork, and contribute to their mission of delivering top-notch automation solutions.

Benefits

Company pension with death in service

25 Days annual leave plus bank holidays

Qualifications

• 5 years field sales experience in the manufacturing industry.
• Bachelor's degree in engineering or technical discipline required.

Responsibilities

• Assist sales team by traveling to customer locations.
• Evaluate customer needs and recommend products/applications.
• Train and support Distributors and Representatives.

Skills

Technical/Mechanical aptitude

Analytical skills

Problem-solving skills

Strong communication skills

Field sales experience

Education

Bachelor's degree in engineering or technical discipline

Tools

Microsoft Office

Synergy

Macola

Job description

Technical Sales and Service Supervisor | Harlow | Full Time - office based permanently with some overseas travel | £50,000 per year

Our client is a global leader in brazing and soldering innovation. They provide automation solutions for manufacturers engaged in production brazing and soldering. They are currently seeking a Technical Sales and Service Supervisor to join their team in Harlow.

The Technical Sales and Service Supervisor possesses a broad knowledge of our client's products and capabilities. They will be the subject matter contact for both brazing products and brazing machines, along with process operations supporting the sales team, distributors, and customers with product and technical information to help grow sales and meet the needs of our customers.

As needed, the Technical Sales and Service Supervisor will assist the sales team by traveling to customer locations to support customer use/application of their products. In addition, this position will work closely with the R&D/Technical Services team to foster alignment, create best practices and as well as participate in special cross-functional projects and quality initiatives.

Are you the right person for the job?

• Bachelor's degree (preferably engineering or other technical discipline) with demonstrated technical aptitude
• 5 years field sales experience in the manufacturing industry with 2-3 years sales management experience
• 3-5 years professional experience and a minimum of 2 years in a manufacturing environment
• Technical/Mechanical aptitude
• Strong computer skills. Proficient in Microsoft Office and familiarity with material management systems (i.e. Synergy and Macola)
• Exceptional verbal and written communication skills
• Proven analytical and problem solving skills
• Display willingness and ability to make sound, accurate decisions
• Capable of handling multiple projects simultaneously
• Work with minimal direction
• Able to work as part of a team, providing distributors, their associates, and other internal support functions with the information and materials they need to win customer business
  
  

What will your role look like?

• Stay abreast of industry developments and trends
• Answer general technical questions and assist sales/distributors/customers in product selection
• Evaluate customer needs and recommend products/applications satisfying customer requirements, which are in alignment with our long-term goals, strategy, and objectives
• Work with our Distributors and Representatives related to the sale of pastes, applicators and automatic brazing and soldering systems within assigned territories
• Train and provide ongoing support for Distributors and Representatives to develop product knowledge, promote and generate sales, and ensure effective customer service and relations
• Recommend and participate in commercial programs and activities to grow business, including trade shows, advertising, website, meetings, projects, and lead generation and various marketing communications activities
• Network and maintain effective market, product and competitive contacts to anticipate development in products and prices
• Evaluate product applications and recommend market and product policies, programs, and strategies
• Evaluate customer needs and recommend products/applications satisfying customer requirements, which are in alignment with our long-term goals, strategy, and objectives
• Provide expertise in collaboration with Engineering, Manufacturing, Quality, Sales, and other areas on matters of mutual concern to troubleshoot, correct and improve internal and external product and process issues
• Lead the quality department through coordination with the FI quality and technical service departments
• Work with customers, sales, distributors, and others to investigate new applications and products. This may include coordination with FI to develop concepts and conducting feasibility studies to validate key performance requirements
• Work with sales to establish and maintain solid customer relations and contacts with key customers. Schedule periodic visits as necessary to key customers to ensure their product/process needs are being satisfied
• Take ownership of customer issues and independently navigate the internal organisation in order to create innovative solutions for customers
• Adhere to prescribed safety rules and regulations
• Manages own time and participates in additional project efforts under minimal supervision
• Participate in cross-functional projects or initiatives as required
• Supervise the Technical Support Specialist
  
  

What can you expect in return?

• Company pension with death in service
• 25 Days annual leave plus bank holidays
  
  

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