Technical Project Manager

Capita plc; Brighton; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading customer experience firm is seeking a Technical Project Manager within their Digital Support Team. In this pivotal role, you will manage and optimize digital platforms to enhance the customer journey. Responsibilities include collaborating with various stakeholders, leading technology changes, and ensuring platform stability. The role offers a competitive salary up to £65,000, hybrid working, and various employee benefits, including generous parental leave and a cycle-to-work scheme.

Benefits

Competitive salary up to £65,000

Hybrid working model

23 days' holiday, rising to 27

Company-matched pension

Cycle-to-work scheme

Fully paid maternity and parental leave

Voluntary benefits and employee discounts

Paid volunteer day

Qualifications

• Experience in managing digital platforms and customer support technologies.
• Ability to collaborate across teams and influence change effectively.
• Proficient in using JIRA and Confluence for project management.

Responsibilities

• Own and support CS platforms ensuring stability and improvement.
• Collaborate across teams and provide support to service delivery partners.
• Drive technology initiatives and manage platform issues effectively.
• Develop business continuity plans for resilient platform operation.
• Translate business requirements into solutions for better experiences.

Skills

Platform management

Stakeholder collaboration

Root cause analysis

JIRA

Confluence

Job description

This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from Technical Project Manager - Digital Support Team within the Customer Support | Samsung

Join Samsung's dynamic Digital Support Team, a key part of our wider Customer Support (CS) function.

As a Technical Project Manager you will play a pivotal role in managing and optimising the platforms and technologies that power exceptional customer experiences.

Your Responsibilities

Own and support CS platforms - ensuring stability, functionality, and continuous improvement.

Collaborate across teams - providing expert support internally and to our key service delivery and customer support partners.

Drive innovation and efficiency - working at the intersection of technology and people to streamline processes, enhance performance, and maximise the value of new systems.

Why Join Us?

This is an exciting opportunity for someone passionate about technology and customer experience, with the ability to influence change and deliver measurable impact.

What You'll Do

• Take ownership of a portfolio of digital platforms within Capita Experience, while staying ahead of broader technology developments across the business.
• Build strong partnerships with vendors to deliver on performance goals, using clear KPIs and shared success measures.
• Lead technology change initiatives from start to finish-introducing new systems, tools, and processes that make work easier and more efficient for everyone.
• Work closely with stakeholders across leadership, IT, and business teams to understand needs, address challenges, and ensure smooth transitions.
• Manage platform issues and incidents by troubleshooting effectively, collaborating with vendors, and driving improvements based on root cause analysis.
• Develop and maintain business continuity plans to keep platforms resilient and reliable.
• Translate business requirements into practical solutions that deliver continuous improvement and better experiences.
• Use collaborative tools like JIRA and Confluence to support teamwork across internal and external partners.

What We Hope You'll Do Next

Click Apply Now to complete our short application and attach your CV.

If your experience and skills match, we'll contact you to discuss the role further.

What's in it for you?

• Competitive salary of up to £ 65,000 per annum DOE
• Hybrid Working - Three days in Chertsey or other agreed workplace and two days work from home
• 23 days' holiday (rising to 27) with the option to buy extra leave
• Company‑matched pension, life assurance, cycle‑to‑work scheme
• 15 weeks' fully paid maternity, adoption and shared parental leave, plus two weeks' paternity pay
• Voluntary benefits tailored to your lifestyle - from retail discounts to health & wellbeing perks
• A paid day out of the office to volunteer for a charity or cause of your choice
• Access to Employee Network Groups promoting diversity and inclusion

Our Commitment to Diversity

We're committed to building a diverse and representative workforce and accelerating gender and ethnic representation in leadership. Applications from women and individuals from Black, Asian and other ethnic minority backgrounds are particularly welcome.

Equal Opportunity

As an equal opportunity and Disability Confident employer, we recruit and develop people based on merit and passion. If you need the job description or application in an alternative format, or require adjustments during the process, please email [e-mail].

For more information about equal opportunities and process adjustments, visit the Capita Careers website.