Project Manager

Arriva Group

Luton

Hybrid

GBP 50,000 - 70,000

Full time

14 days+

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Job summary

A leading transport services organization is seeking an experienced Project Manager to lead the UK Bus Digital App migration project. This mid-senior level role requires skills in stakeholder management, project planning, and a strong understanding of software development. The successful candidate will enjoy a flexible hybrid working arrangement and will contribute to transforming customer experiences through digital technology.

Qualifications

Proven track record of successfully delivering end-to-end technology projects.
Strong understanding of the software development lifecycle and third-party integrations.
Resilience under pressure and ability to manage multiple priorities.

Responsibilities

Lead and manage the UK Bus Digital App migration project.
Define, develop, and maintain project plans and schedules.
Proactively manage project risks and develop mitigation strategies.
Ensure delivery against agreed scope, time, cost, and quality objectives.
Produce clear progress reports for senior stakeholders.
Build trusted relationships with stakeholders for effective communication.
Drive continuous improvement in processes and delivery capabilities.
Complete formal project closure and post-implementation reviews.

Skills

Stakeholder management

Project management

Communication skills

Agile methodologies

Waterfall methodologies

Change management

Risk management

Process improvement

Education

Prince2, APM, or equivalent project management qualification

Tools

Monday.com

Jira

Asana

Job description

Join to apply for the Project Manager role at Arriva Group.

Location: Flexible UK / Hybrid

Contract: Fixed Term Contract

Reports to: Digital & Commercial Platforms Director

About Arriva

Arriva is one of Europe’s leading transport services organisations, employing over 55,000 people and delivering more than 2.2 billion passenger journeys every year across 14 countries. We are on a journey to transform the way our customers experience our services – and digital technology is at the heart of that change.

The Opportunity

We’re looking for an experienced IT Project Manager who is passionate about technology and thrives on leading complex, high-impact projects from strategy and vision through to successful delivery and transition into business-as-usual operation. This role will take a leading position in delivering a major migration project from our current digital app and web supplier, ensuring a seamless transition, minimal disruption to customers, and maximum business value. You’ll join a high-performing, cross-functional team that includes Product Owners, Designers, Testers, and operational experts, working collaboratively to deliver projects that enhance Arriva’s digital platforms and customer experience.

What You’ll Be Doing

Lead and manage the UK Bus Digital App migration project through all phases of the project lifecycle.
Define, develop, and maintain detailed project plans, schedules, and budgets using appropriate tools and techniques.
Proactively manage project risks and issues, developing mitigation and contingency strategies.
Ensure delivery against agreed scope, time, cost, and quality objectives while achieving benefits realisation targets.
Produce clear and regular progress reports for senior stakeholders.
Build trusted relationships with internal and external stakeholders, managing expectations and ensuring effective communication at all levels.
Drive continuous improvement, identifying opportunities to enhance processes and delivery capability.
Ensure formal project closure and post-implementation reviews are completed effectively.

What We’re Looking For

A proven track record of successfully delivering end-to-end technology projects or programmes.
Strong understanding of the software development lifecycle and experience managing third-party integrations.
Excellent stakeholder management and communication skills, with the ability to influence at all organisational levels.
Experience using project management tools such as Monday.com, Jira, or Asana.
Familiarity with both Waterfall and Agile methodologies (Scrum, Kanban).
A passion for driving change and process improvement.
Prince2, APM, or equivalent project management qualification (desirable).
Resilience under pressure, with the ability to manage multiple priorities and meet tight deadlines.

Key Stakeholders

Digital & Commercial Platforms Director
Marketing & Customer Service Director
Project Teams (Product Owners, Testers, Designers, Commercial & Operational team members)
Wider Business and Customer Stakeholders

Why Join Us

At Arriva, you’ll have the opportunity to make a tangible impact on how millions of customers experience our services every day. You’ll be part of a forward-thinking, collaborative digital function that’s driving meaningful transformation across one of Europe’s largest transport operators.

Seniority level