Heavy Maintenance Manager

Arriva Rail London Ltd; Crewe; On-site; GBP 70,000 - 90,000; Full time

Job summary

Arriva Rail London Ltd seeks a Heavy Maintenance Manager to oversee mobilization, deployment and commercial delivery of heavy maintenance contracts, predominantly at Crewe depot, with some support to other ATC sites. You will lead project teams, manage customer interfaces and ensure compliance with safety and quality standards.

You will recruit and develop project managers, engineers and planners, deliver regular MI and KPIs, and contribute to new business opportunities while maintaining high

Qualifications

• Experience in rail vehicle heavy maintenance delivery and oversight.
• Strong track record in managing complex heavy maintenance projects end-to-end.
• Familiarity with regulatory standards and customer specifications.

Responsibilities

• Lead mobilization and deployment of heavy maintenance contracts.
• Develop and manage resource plans, risk registers, and BOMs.
• Ensure safety, quality and timely delivery to customer expectations.
• Provide regular KPI reporting and performance reviews for teams.
• Support bid opportunities and contract reviews with stakeholders.
• Drive Lean initiatives and continuous improvement across projects.

Skills

Stakeholder management

Team leadership

People management

Project management

Health & safety knowledge

Rail industry knowledge

Quality standards

Education

BTEC Engineering

City & Guilds Engineering

IMechE or IET member

Formal project management method

Tools

SAP

Microsoft Office

Job description

Heavy Maintenance Manager Post Information Section

Heavy Maintenance Post Number: Location: Predominantly Crewe, with some support to other ATC sites Working Hours: 37.5 hours per week Responsible to: HM Delivery Manager Contract Type: Permanent

Job Description

The post holder is accountable for the successful mobilization, deployment and commercial delivery of specified heavy maintenance projects (including classified repair, overhaul and refurbishment projects). delegated to them at predominantly at Crewe depot. There will be a requirement to support new and existing projects at other ATC sites

Key Duties

• Develop effective internal and external working relationships that deliver all key elements of Heavy Maintenance contracts
• Ensure all work undertaken is in line with customer, technical and legislative standards and specifications
• Ensure all work undertaken is done so in a timely manner and a high standard, in line with customer expectations
• Establish safe systems of work in accordance with relevant customer, business or legislative standards
• Recruitment and development of appropriately skilled teams to deliver specific work packages
• Recruitment and development of Project Managers, Engineers and Planners to support projects
• Provision of regular management information and Key Performance Indicators that report of key project deliverables
• Undertake and complete annual Performance Development Reviews with direct reports, in a timely manner
• Support the bid team as required with input to support potential new work opportunities and contracts
• Lead the mobilization for new projects, including development of deliverables such as resource plans, work breakdown structures, tooling requirements, risk register, Bill of Material(s), Specification Review - all in accordance with company Heavy Maintenance Mobilization procedure
• Deliver and maintain excellent standards of housekeeping
• Manage customer interfaces including the leading of Contract Review Meetings
• Drive continuous improvement initiatives, including the development of LEAN techniques and processes
• Develop internal systems, processes, procedures and reporting mechanisms providing clear control
• Deliver pro-active customer management identifying and developing possible opportunities on maximizing revenues and cost savings
• Maintain compliance with all company policies and procedures
• Understand and recognize new stakeholder opportunities and maintain existing stakeholder relationships
• Provide exemplary customer service

Person Specification: Qualification and Requirements

• BTEC certificate in Engineering
• City and Guilds certificate in Engineering
• Professional membership of IMechE or IET
• Formal project management methodology
• People Management training
• A full and valid driving licence is essential
• Experience and Knowledge
• Previous experience, involvement and understanding of rail vehicle heavy maintenance activities
• Previous project management experience
• Understanding of applicable health, safety and environmental standards and requirements
• Previous experience of production efficiency tools and techniques
• Understand ROSCO/TOC/FOC relationships
• Good working knowledge of all company management accreditations ISO 9001, ISO 14001 and OHSAS 18001

Leadership Behaviors

• You give our people accountability and bring the best out of them
• You look beyond our own business for inspiration to share and integrate best practices
• You consult with others and build impactful networks
• You grow our people and their capabilities and find and develop Arriva's next generation of talent
• You help people to see the link between what they do and customer satisfaction
• You inspire and motivate people to deliver great service
• You stay connected with our customers and stakeholders anticipating their needs and using their feedback to improve the customer experience
• You are future focussed shaping our business to be preferred by our customers
• You set challenging but realistic goals, and plan and monitor delivery of business results
• You are brave in challenging the status quo and remove barriers to success
• You ask questions and understand different perspectives in order to assess risk and make informed decisions
• You take personal responsibility for making Arriva's business a success
• You innovate and take opportunities to improve and grow the business to deliver Arriva's vision and strategy
• You take responsibility for making change happen to shape our future
• You understand the external influences on our business, the impact they can have and the opportunities available
• You use data to gain insights into our business and make informed decisions

Key Skills

• Ability to effectively communicate with internal and external stakeholders and display customer management skills
• Ability to lead team of people and interface with Executive/Directors level
• Excellent people management skills
• Excellent IT skills with a working knowledge of Microsoft Office Suite and SAP
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices
• Have an excellent attention to detail and organizational skills
• Prepared to work within various geographical areas

Training

• Fire safety
• Fire marshall
• Basic first aid
• Defibrillator training
• Ergonomics
• COSHH Awareness
• Safety in the workplace
• PTS Depot safety
• Accident / incident reporting
• Electricity awareness
• Working at heights
• PPE awareness and usage

Safety Role Profile

Safety Critical Post Personal Track Safety Required Key Safety and Environmental Responsibilities To take responsible care for the health and safety of yourself and others who may be affected by your acts or omissions at work. To co-operate with your employer and others in meeting statutory requirements. Not to interfere or misuse anything provided to protect your health, safety or welfare. To comply, with the relevant parts of the arrangements for health and safety. To support both the ATC Safety and Environmental Policies and encourage initiatives that will improve the Safety and environmentally standards of all relevant ATC Depots. Safety Training, Competencies and Safety Publications Alcohol and Drugs Policy Diversity Training Risk Assessment Safety Critical Work Assessment. Refer to Training section of job description for further information

Key Working Parameters

Category Parameters for Role Out of hours attendance/exceptional duty/ travelling required Expected to travel to all relevant ATC Depot sites and Customers premises and stay overnight - if necessary On-Call responsibility Part of ATC's On Call Managers rota.

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.