Technical Product Operations Manager

JINGDONG RETAIL (UK) LIMITED; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JINGDONG RETAIL (UK) LIMITED in London is seeking a product operations professional to own end-to-end lifecycle, align business strategy with user needs, and drive data-informed roadmaps across European markets.

You will collaborate with product, engineering, marketing, and regional teams in London and Beijing to localise features, optimise performance, and shape go-to-market plans while managing multiple priorities in a fast-paced, cross-cultural environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in product operations, program management, or product management in e-commerce, marketplace, or consumer internet.
• Experience working in or with European markets, with a strong understanding of local consumer behaviour and market dynamics.
• Data‑savvy, comfortable with SQL, Excel, data visualisation tools, and making data‑backed recommendations.
• Excellent project management skills with the ability to manage multiple priorities in a fast‑paced, cross‑cultural environment.
• Fluent in English (native or professional proficiency).
• Chinese language ability is a strong plus for cross‑team collaboration with Beijing HQ.

Responsibilities

• Own end-to-end product lifecycle by aligning business strategies, user needs, and market trends.
• Partner with product development teams to translate business requirements and user insights into actionable product roadmaps, ensuring timely execution.
• Dive into business scenarios to collect and analyse user needs and pain points.
• Collaborate with product and R&D teams to develop optimisation or iteration plans.
• Document requirements, clarify product functions and goals, and ensure solutions meet business needs and user expectations.
• Establish data-driven metrics to monitor product performance, conduct analysis, and drive continuous feature optimisation to enhance service delivery.
• Leverage internal and external resources to design and execute marketing and go-to-market strategies for Europe.
• Drive product localisation strategy, from translation quality and cultural adaptation to region-specific feature prioritisation and compliance requirements.
• Work closely with product management, engineering, design, marketing, merchant operations, and customer service teams across London and Beijing to ensure alignment and execution excellence.

Skills

Fluent English

Data analysis

Project management

SQL

Excel

Data visualization

Education

Bachelor's degree or equivalent practical experience

Job description

Key Responsibilities

• Own end-to-end product lifecycle by aligning business strategies, user needs, and market trends.
• Partner with product development teams to translate business requirements and user insights into actionable product roadmaps, ensuring timely execution.
• Dive into business scenarios to collect and analyse user needs and pain points.
• Collaborate with product and R&D teams to develop optimisation or iteration plans.
• Document requirements, clarify product functions and goals, and ensure solutions meet business needs and user expectations.
• Establish data-driven metrics to monitor product performance, conduct analysis, and drive continuous feature optimisation to enhance service delivery.
• Leverage both internal and external resources to design and execute marketing and go-to-market strategies that drive user acquisition and expand product-market reach across European markets.
• Drive product localisation strategy, from translation quality and cultural adaptation to region-specific feature prioritisation and compliance requirements.
• Work closely with product management, engineering, design, marketing, merchant operations, and customer service teams across London and Beijing to ensure alignment and execution excellence.
• Work onsite in London, Dusseldorf, or Rotterdam.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience in product operations, program management, or product management in e-commerce, marketplace, or consumer internet.
• Proven experience working in or with European markets, with a strong understanding of local consumer behaviour and market dynamics.
• Data‑savvy, comfortable with SQL, Excel, data visualisation tools, and making data‑backed recommendations.
• Excellent project management skills with the ability to manage multiple priorities in a fast‑paced, cross‑cultural environment.
• Fluent in English (native or professional proficiency).
• Chinese language ability is a strong plus for cross‑team collaboration with Beijing HQ.

Preferred Qualifications

• Experience working in cross‑border e‑commerce or global marketplace platforms.
• Familiarity with product management frameworks (user stories, PRDs, A/B testing, release management).
• Experience working in a matrix organisation with distributed teams across time zones.
• Multilingual (French, German, Dutch, or other European language) is a plus.
• Experience with localisation tools (e.g. Lokalise, Crowdin) and content management systems.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.