Technical Parts & Service Coordinator

Red Recruit; Stanford-le-Hope; On-site; GBP 35,000 - 40,000; Full time

Job summary

Red Recruit is partnering with a London-based service specialist to recruit a Technical Parts Coordinator for their London Gateway site. You will act as the link between engineers, the warehouse and the equipment manufacturer to ensure repair orders are accurately assessed and parts are available.

This mainly office-based role includes hands-on warehouse duties, stock checks, daily engineer shipments and customer updates by phone and email, with opportunities to develop technical knowledge of

Qualifications

• Experience in a parts, service coordination or technical stores role.
• A good understanding of how mechanical or electrical equipment is diagnosed and repaired.
• Strong attention to detail and confidence using stock and order management systems.
• Professional communication skills and a helpful approach to customer service.
• The ability to work independently, prioritise tasks and meet daily deadlines.

Responsibilities

• Acting as the link between engineers, the warehouse and the equipment manufacturer, you will ensure repair orders are accurately assessed, parts are available and engineers have everything they need for their daily appointments.
• Liaising with the manufacturer to clarify fault descriptions, obtain photographs and resolve queries.
• Reviewing orders following engineers' visits, adding further parts and checking updated part numbers.
• Uploading parts lists, ordering items unavailable from stock and maintaining accurate system records.
• Creating daily engineer shipments and picking parts into allocated cages ready for the following morning.
• Checking completed orders to ensure parts have been used or returned and the correct repair codes recorded.
• Monitoring fast-moving stock, processing goods in and resolving delivery discrepancies.
• Preparing claims for incorrectly supplied parts.
• Completing regular stock checks and supporting the annual inventory count.
• Providing clear updates to customers by tele and email.
• Supporting picking, packing and general warehouse duties as required.

Skills

Parts coordination

Stock control

Customer service

Communication skills

Organisational skills

Tools

Stock management systems

Job description

Red Recruit is partnering with a London-based service specialist to recruit a Technical Parts Coordinator for their London Gateway site. You will act as the link between engineers, the warehouse and the equipment manufacturer to ensure repair orders are accurately assessed and parts are available.

This mainly office-based role includes hands-on warehouse duties, stock checks, daily engineer shipments and customer updates by phone and email, with opportunities to develop technical knowledge of