Technical Parts Advisor

Teagle Machinery Ltd; Truro; On-site; GBP 24,000 - 32,000; Full time

Job summary

Teagle Machinery Ltd. has an opening in its busy aftersales parts team for a Technical Parts Advisor. You will focus on global shipments to our distributor network while handling UK customer and dealer enquiries.

Strong admin skills and ERP familiarity are key in a fast-paced, office-based role near Truro. Experience with Epicor or similar ERP systems and Microsoft Office is highly preferred. The role offers a Monday–Friday, 8:00–16:15 schedule with 28 days holiday and opportunities for growth

Qualifications

• Experience with international shipping and customs procedures.
• Strong business administration skills and professional communication.
• Ability to work independently or in a team.
• Proficient computer literacy including Microsoft Office; ERP familiarity preferred.
• Experience with Epicor or similar ERP systems is highly preferable.

Responsibilities

• Process shipments for global distributor network and UK customers.
• Liaise with Sales, Accounts and Manufacturing to keep customers informed.
• Handle enquiries, order processing and general administration.
• Support parts with technical queries and aftersales service.

Skills

International shipping

Customer service

ERP systems

Office software

Order processing

Education

Business/Administration

Tools

Epicor ERP

Microsoft Office

Job description

Due to an internal promotion we have an exciting opportunity for a Technical Parts Advisor responsible for global shipments, to join our busy aftersales parts team on the outskirts of Truro.

As part of our experienced parts team, this role will be primarily focussing on shipments to our global distributor network, whilst also handling enquiries from our UK customers and dealer network. Close and proactive liaison with the Sales Teams, Accounts, and Manufacturing departments is essential to the smooth operation of the company, as is keeping the customer informed, by email or phone, at all stages of the process. Although administration based, this role is diverse and will include elements of order processing, technical parts support, customer enquiry handling and general administration duties.

The role will ideally suit an individual with experience of international shipping and customs procedures (predominantly USA, Europe and Southern Hemisphere markets) who is used to working in a busy office environment, preferably with an understanding of the agricultural machinery industry.

The successful candidate must have competent business administration skills, the ability to work independently or as a member of a team and be used to dealing with customers in a professional and courteous manner. Full computer literacy is essential as is familiarisation with the Microsoft office suite of programmes. Experience of using Epicor (or similar manufacturing ERP system) is highly preferential as is an understanding and/or experience of dealing with the Chamber of Commerce.

Crucially we’re looking for an individual with a ‘can do’ attitude an energetic personality who will be a valuable addition to our existing team. In return we can offer competitive rates of pay, an engaging working environment, and the security of a multi generation family owned business who are the market leaders in our sector. Sustained business growth was honoured by the highly prestigious Kings Award for International Trade in 2024 and we have continued ambitious growth plans for the future. Our people are our strength and we are committed to developing our team to achieve individual and collective goals and ambitions.

This is full time, office based, permanent position. Hours of work are Monday to Friday 8am to 4:15pm with 28 days holiday per annum including public holidays.

Closing date for applications is Friday 16 th October